Customer Service High School
Resume:
Amber Small
Merritt Island
adzmth@r.postjobfree.com
Professional Profile
Dedicated and personable individual with a basic understanding of ---seeking to learn and provide personalized guidance to patients with diverse needs and medical conditions. Excellent communicator with a strong commitment to compliance, product knowledge, and creating a welcoming atmosphere.
Qualifications
■Provides personable, friendly and professional experiences
■Exhibits excellent leadership; ability to work independently as well as within a team
■Ability to multitask, react quickly and create organization for the betterment of the company
■Excellent communication and customer service skills
■Critical thinking skills geared towards efficient problem solving and decision making
Experience
Motive Learning Customer Experience Rep & E-Learning Designer 05/2022 – Current
Merritt Island, Florida
Ability to create effective and engaging online learning experiences by incorporating multimedia elements such as graphics, animations, videos, and audio into e-learning content using programs such as: Adobe Photoshop & Illustrator for graphics, Adobe Premiere for video editing and Sotryline Articulate for interactive e-learning design
The acting liaison between users, learners or customers and the company, ensuring smooth communication and resolving issues to enhance the overall user experience
Special tasks include:
Video editing & storyboarding
Videography & photography
Digital design, graphic design
E-Learning design
Longhorn Steakhouse Service Professional 04/2012 -03/2019
(Darden Restaurants Inc.) Certified Trainer
Delray Beach, Boynton Beach & West Melbourne, FL
Maintained a leadership position by continually growing personally and professionally by staying open-minded and eager to cross-training on all positions including back of house and always ready to learn
Helped management obtain quality standards and company goals
Provided personable and friendly service experience to all guests
Special tasks include:
Training new employees
Table visits for guest complaint resolutions
Flexibility to work multiple positions when needed
Education
Merritt Island High School, 2005
High School Diploma
Merritt Island, Florida
Orlando Culinary Academy, 2011
Culinary Arts
Orlando, Florida
Eastern Florida State College, 2021
A.S. degree in Digital Media & TV Production
Cocoa, Florida
AMBER M. SMALL
adzmth@r.postjobfree.com
R E F E R E N C E S
P R O F E S S I O N A L
MATTHEW DUNN, INSURANCE ADVISOR
BROWN & BROWN INSURANCE
1661 WORTHINGTON RD #175
WEST PALM BEACH, FL 33409
YEARS KNOWN: 8
JOE KITCHENS, MANAGER
LONGHORN STEAKHOUSE
3101 E. COLONIAL DR,
ORLANDO, FL 32803
YEARS KNOWN: 5
P E R S O N A L
LEAH BRATLIE, SURGICAL TECHNICIAN
CAPE CANAVERAL HOSPITAL
595 ISLAND DR,
SATELLITE BEACH, FL 32937
YEARS KNOWN: 30
JESSICA WOOD, INTERIOR DESIGNER
SELF-EMPLOYED
2395 JAEGER DR. #4C
DELRAY BEACH, FL 33444
YEARS KNOWN: 11
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