NOKITA ROBERTSON

(Nikki)

**** **** ****** **********, ** 40218

502-***-****

adzmt8@r.postjobfree.com

PROFILE SUMMARY

Qualified and tenacious professional armed with broad-based background and skills in the areas of care giving. Highly dedicated and reliable professional with 14 years of experience working with individuals with mental and physical disabilities as well as geriatric patients. Possess an excellent healthcare customer service record and superior work ethic. Adept at handling unpleasant and tense interpersonal situations with the highest degree of professional courtesy and charm. Accurate assertive and adaptable professional who can effectively multi-task in challenging situations and meet critical deadlines. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Determined to implement earned skills for rapid growth and development.

HIGHLIGHT

●House Keeping

●Emotional Support

●Mobility Expertise

●Documentation

●Communications Skills

●Grooming Assistance

●Attention to Detail

●Behavioural Observational

●Call center inbound/outbound

●Problem Solving

●Good Time Management

●Interpersonal Skills

●Teamwork

EXPERTISE AND QUALIFICATIONS

●Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

●Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

●Coordination: Adjusting actions in relation to others' actions.

●Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

●Computer Skills: Proficient in Microsoft Office Suites (Word, Excel, Access, PowerPoint)

●Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

●Management: Coordinating and guiding others to meet objectives and goals.

●Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action.

●Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.

●Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport.

SELECTED EXPERIENCE

Caregiver/Personal attendant -Home Health Options

June 2018 – august 202

Assist disabled veterans with ADL’s, community interactions, safety in the home and community, light house keeping,cooking meals, changing briefs, medication reminders, provide companionship, Toileting and bathing. Observing hippa laws.

Support Provider Independent contractor ( Michelle p waiver) September 2013 – 2022

●Assist clients with bathing, dressing and grooming, community interaction, safety in the home and community, learning to prepare meals and grocery shop, learn the value of coins and bills

●Assist with age appropriate chores, implementing calming techniques and assisting client in living life as independently as possible and to his/ her full potential.

●Assist clients in daily living activities, escorting clients on daily outings, errands & appointments if necessary

●Developed and implement behavior intervention and support initiatives

●Consistently recognized by management for providing superior client services.

●Assist in maintaining safe clean and positive client environments. Maintain client confidentiality at all times.

●Assist physically disabled clients with domestic duties, including cleaning and cooking meals

Support Provider Independent Contractor Kaiser Home Support March 2009 – August 2013

●Duties include homemaking, and attendant care services for the disabled elderly population in their homes

●Assist physically disabled clients with domestic duties, including cleaning and cooking meals

●Chaperone clients to appointments, shopping excursions and social engagements

●Organize daily activities to encourage health and mental wellness of patients.

●Provide emotional physical and mental support. Assist in maintaining safe clean and positive client environments.

●Coordinate care with other healthcare and support professionals.

Driver/Shipping Agent Netflix December 2007 – March 2009

●Responsibilities included operating a cargo van and a 26-foot box truck to load and unload mail and supplies locally and out of state.

●Inspected and prepared duds for shipment, operated an auto-mailer and sorter

●Used label software to prepare labels.

Life Skills Trainer Christian Care Communities – Stepping Stones June 2007 – January 2009

●Assisted individuals with acquired brain injuries with activities of daily living and community integration

●Operated a company vehicle

●Provided overnight supervision for clients prone to seizures.

●Filed reports, kept notes and administered medicine.

Residential Training Specialist CAKY of Louisville-Kipda April 2006 – May 2007

●Assisted individuals with mental and physical disabilities with life skills, goals and household tasks.

●Prepared reports and administered medication.

OTHER EXPERIENCES

Owner/Operator Bonus Building Care May 2006 – May 2007

Customer Service Sales Citicards March 2005 – April 2007

Residential Training Specialist January 2004 – January 2005

Instructional Assistant Price Elementary School January 2002 – January 2004

Personal Care Assistant Eldercare June 2001 – December 2002

Substitute Instructional Assistant – Floater Jefferson County Board of Education

Package Handler UPS August 1998 – August 1999

EDUCATION

Business Management Jefferson Community College – Louisville 2001 – 2002

High School Diploma Seneca High School June 1997

TRAINING AND CERTIFICATION

●Christian Care Community Stepping Stones Completed Phase I & 2 Disability Training June 2007

●HIPPA Training completed June 2007

●Health and Dietary Training completed June 2007

●Medication Administration Training completed June 2007

●ABI Incident Report Training completed June 2007

●Behavior Modification Training completed June 2007

●Acquired Injury Training completed June 2007

●CPR/ First Aide Certification completed June 2009 Current TB test Current CPR/First Aide Certification

GENERAL SKILLS AND COMPETENCIES

●Possesses a positive, mature and professional attitude. Excellent sense of initiative, tidiness, adaptability and networking. Achieving goals, creative/strategic thinking and problem solving.

●Demonstrated ability to work and perform at the highest standards in complex and demanding environments. Excellent ethics, hardworking, focus minded and sound organizational ability.

●Flexible to change with excellent planning and execution skills and works well within the constraints of tight deadlines.

●Leveraged interpersonal communication strengths to establish rapport and build trust with clients.

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