Customer Service Sales Representative

Heer Limbachiya

*** ********* **, **********, **-30253 Phone: 470-***-****, Cell: 561-***-****

Email: *******@*****.***

Objectives A well-presented and enthusiastic customer service-oriented professional, highly motivated, target driven and able to work well under pressure. Excellent interpersonal, written and verbal communication skills. Seeking a challenging and rewarding position with a growing organization that will utilize my experience, knowledge and abilities Highlights

• Able to work instinctively on own initiative and as part of a team

• Successfully provide an efficient travel booking service, negotiating, consulting, and planning

• Great time management skills and ability to work long hours

• Attention to detail, budgeting, and accounting

• Thorough understanding of Sabre in travel industry

• Excellent communication skills

• Troubleshooting proficiency

• Excellent problem-solving skills

• Exceptional customer service

• Proficient in Microsoft Office

• Typing speed 50-60wpm

• Ten Key Keystrokes: 8,000 – 10, 000 key stokes p/m Experience ATS - Frontier Airlines

Atlanta, GA

Ticketing & Gate Agent 26aug 2021 – Till Date

• Sells, prints, and reissues tickets

• Managing check-in processes

• Ensuring customers have proper documentation for travel

• Properly tagging bags to ensure they are routed to the correct destination

• Lifting bags weighing up to 70 pounds

• Assists customers with routing, trip planning, and gate boarding

• Operates jetway equipment and aircraft doors for plane arrivals and departures

• Assist passengers and check flight tickets at entrance gate when boarding or deplaning commercial plane

• Direct passengers to correct boarding area

• Use passenger seating chart, manifest and view flight schedules

• Announce flight information using the microphone/loudspeaker American Travel and Tours

Decatur, GA

Assistant Manager/Travel Executive 09/2004 to 01/2019

• Ensure all calls are answered promptly, courteously and in a friendly manner.

• Proactively market, sell and consult with clients in regard to their travel requirements and offer recommendations within their budget.

• Prepare detailed itineraries upon bookings to ensure accuracy of reservations and provide confirmation to clients.

• Maintain regular communication with customer prior to departure to provide up to date travel information.

• Complying with all relevant laws, airline rules, tariffs & preferred suppliers.

• Monitoring bookings throughout the day.

• Responsible for collecting and recording deposits and final payments.

• Resolve customer issues related to ticketing and reservations.

• Provide customers with information regarding visas and luggage allowance and ensure proper identification for passage to foreign countries.

• Meet the required monthly sales target goals.

Bank of America

College Park, GA

Lockbox Operational Representative 03/2017 to 10/2017

• Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or service functions.

• Reviewing and processing transactions for item processing, MICR/image, lockbox, remittance and performing other support operations as required.

• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

• Maintains internal operational and financial controls and ensures they meet bank standards. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Atlanta Hartsfield Jackson Int’l Airport

Travelex Currency Exchange

Atlanta, GA

Sales Representative/Customer Service 01/2011- 01/2014

• Interacting and communicating face to face with customers daily and providing an outstanding service.

• Identifying customer needs and offering a comprehensive range of financial and travel related products.

• Inform customers about foreign currency regulations and transaction fees for currency exchanges.

• Quote unit exchange rates, following daily international rate sheets.

• Enter customers' transactions into computers, record transactions and issue computer generated receipts.

• Ensure all foreign currency notes are counted, packed, unpacked, and balanced daily Education

• Melbourne High School Melbourne, FL May 1997

Reference: Available upon request.

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