DEBRA J. COBB

CONTACT

734-***-**** adzmsr@r.postjobfree.com Raleigh, North Carolina, NC 27613

CAREER OBJECTIVE

Dear Hiring Manager: I am writing to explore the possibility of pursuing some new career opportunities within North Carolina. As a retired manager at the University Health Care Systems, I'm currently employed as a CSR and looking to enhance my skills. I have worked as an administrative assistant. cashier, and manager within other facilities and I know that I can be an asset in this new role. As I am eager to expand my background by taking on more challenging roles on a permanent basis within our organization. I have effectively managed relationships with all levels of individuals for the past 22 years at that University of Michigan Systems and have served in management positions for the past 32 years. My interest in this new opportunity is to expand my career within the organization by learning new skills EXPERIENCE.

October 2022 – April 7, 2023

Analyst/ Call Service Representative

Spectra force/AmerisourceBergen, ER

Has received credentialing as fax reviewer associate.

Has received credentialing as a co pay associate.

Data processing unput in computer.

Calling clients for additional information.

Review fax documents to ensure accuracy to clients.

Billing copay’s provided for patient’s accounts through insurance companies and providers.

March 2022 - May 2022

Call Center Representative Cognosante

October 2018 - April 2022

Retail Sales Associate

Belk’s Department Store, Raleigh, NC

•Successfully assists customers with product selections and purchases, processes transactions at register.

•Achieves daily sales goals by cross selling and promoting additional products and services.

•Builds rapport with customers by asking probing questions and utilizing effective listening skills.

August 2019 - June 2020

CSR Representative

NC Quick Pass, Morrisville, NC

•Answer phones

•Provided excellent customer service to NC quick pass customers.

February 2018 - December 2019

Administrative Assistant

Robert Half Temporary Services, Raleigh, NC

•Greeted visitors, customers, and staff and directed appropriate staff.

•Responsible for inventory accuracy

•Answered phone and directed calls to appropriate personnel.

•Provided excellent customer service to potential homeowners at Pulte Homes

•Directed customers to manager regarding home ownership.

•Developed customer brochures.

•Responsible for ensuring productive operations and training other cashiers.

•Always ensured excellent customer service to customers and other staff

that would add to the high levels of training, fascinating classes and programs, which I attended during my employment at other.

institutions. Highly skilled in data analysis, benchmarking, and a certified trainer in the NAHATM organization. I believe that my skill level with the Hospital policies, strategic implementation, managing human systems, certification courses, interpersonal talents, and practical experience would prove immensely productive in any workplace environment. I have a solid history of producing results within a limited budget. In addition, I have successfully managed a staff of 108 employees and 8 supervisors. With my can-do management style, I have developed effective relationships with customers, executives, and all levels of staff during my career on a regular basis. My involvement with interviewing and assessing prospective employees with quality improvement projects and in-depth training provides highly experienced employees. As I believe you will agree, all these achievements are critical when creating a valuable workforce in today's difficult economy. Enclosed is a copy of my resume for Customer Service professional with more than five years of managerial, administrative, and cashier experience. Passionate about serving others and eager to

August 2016 - April 2018

Cashier/Administrative Assistant

Republic Parking Systems, Detroit, MI

•Processed a minimum of 120 customer transactions daily.

•Provided outstanding customer service to customers and staff.

•Replenished cashiers' cash requests during shift

•Relieved cashiers for breaks and lunches

•Balanced cash bag for relief cashier position at end of shift

•Dispute resolution for customer concerns

•Answered phone direct calls.

•Greeted visitors, customers and staff, and directed them to the appropriate person on the management team.

•Prepared correspondence – typed memos, emails, and prepared monthly reports for manager

•Purchased and maintained office supplies, inventories, and adhered to budget practices.

•Opened, sorted and distributed incoming messages and correspondence.

•Developed office filing and organizational practices for office staff.

September 2014 - August 2016

Office Manager

Hamilton Community Health Network, US

•Managed an efficient and well-organized clinic and staff to assist clients, doctors, and visitors.

•Supervised staff of 50 employees

•Responsible for daily operation of the clinic and clinic budget

•Ensured operational policies, procedures and processes we reimplemented.

•Ordered all medical supplies – equipment, forms, and medications.

•Worked closely with the Clinical Supervisor to ensure all departments were sufficiently supplied.

•Retired after 22 years working at the University of Michigan Hospitals in Management

EDUCATION

Business Administration Course Work University of Phoenix, Ann Arbor, MI

Business Administration Course Work

Mott Community College, Flint, MI

take on new responsibilities and Business Administration Course Work leadership roles. Mott Adult Technical School, Flint, MI

SKILLS

•Leadership Cash Register Management

•Conflict Resolution Typing

•Operations Management Communication

•Customer Service Excellence Drawer Balancing

•Process Improvement

•Complex Problem-Solving

REFERENCES

References available upon request.

Contact this candidate