Customer Service Representative

*** ******** *** *** * Bayonne, NJ *****

201-***-**** adzmrw@r.postjobfree.com

DeLayne Cooke

Former customer service representative of Credit Exchange inc., file clerk for trial commissioner of New York City, receptionist and customer liaison of Handler Textiles inc., Jennifer Reed/Maureen Cullinane special projects manager and personal secretary, Old Navy customer service manager and asset protection manager, shift supervisor and salaried personnel manager at Eddie Bauer.

Managing clients and financial statements

Updating/Entering data on computers

Extensive use of Microsoft Office (Excel, PowerPoint, Word, etc)

Organizing sensitive client information, hiring and training associates, supervising and leading large teams of people.

Scanning and managing inventory

Scheduling and staffing, handling deposits, opening and maintaining a business for numerous years

Executing corporate mandated agendas

Great organization skills

Extensive customer service skills

Successfully raised 3 children ages 23, 29, 32

Education

Wayne High School Graduate

Westchester Community College (2 years)

John Jay College of Criminal Justice

Professional Experience

CREDIT EXCHANGE INC- 34th street between 7th and 8th ave New York, New York

Started as a file clerk and progressed to assistant credit manager. 1982-1987

Ran and maintained credit system through spreadsheet and data analysis.

Operated and coordinated the phone system.

Organized and updated daily tasks and customer requests.

Updating and reviewing file room.

JENNIFER REED & MAUREEN CULLINANE LLC – 425 7th ave New York, New York

Began working as a receptionist and study under my credit manager until I was appointed special projects manager directly reporting to Maureen Cullinane. 1988-1990

Logging customer orders and credit with the company

Receptionist responsibilities, answering phones, signing in visitors, coordinating appointments

Organized and oversaw show floors and display modules for fashion galas

Worked and reported directly to the company’s founder in order to facilitate and develop showrooms and unveiling events.

OLD NAVY- 3300 Kennedy Blvd North Bergen, NJ 07087

Front End/Receiving Supervisor 1996-2000/2004-2008

Responsible for setting up store signage and promotional advertisement

Performed weekly and monthly store inventory checks.

Performed daily register checks and deposit drop offs.

Handled customer returns and exchanges.

Assisted customers in credit card enrollment.

Maintained and scheduled staff.

Opening and closing the store

EDDIE BAUER- 30 mall dr w, Jersey City, NJ 07310

Salaried Personnel Manager, Asset protection associate, Front End Manager. 2000-2004

Processed returns, exchanges, hosted promotional events.

Interviewed and hired store associates all over our market.

As a loss prevention associate i prevented theft and store wide shrink from negligent practice.

Performed weekly and monthly store inventory checks.

Performed daily register checks and deposit drop offs

Opening and closing the store

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