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A self-motivated professional with over ** years of experience in the customer service industry.

Strongly believe to possess the necessary attitude, determination, and the drive to fit in the given role. Actively seeking a customer service position with a dynamic company, where I can optimize my problem solving and organizational skills to contribute to increased customer satisfaction and a mutual growth. WORK EXPERIENCE

Enova Facilities Management (Dubai, UAE From: Sep 2022 to till now DESIGNATION: Helpdesk Operator

JOB PROFILE:

Timely monitoring of Maximo to ensure all the pending tasks and newly raised tasks (CM & RT for ADIA and ABEA) are informed to assigned teams.

Updating Duty Mangers, Supervisors and Line Manager of any critical issues, which can cause disturbance in operations.

Informing Sinyar DM’s of any isolation tasks raised by JAM team so notification can be sent to all stakeholders from Client.

Timely updating client Sinyar HD and Sinyar DM on operational impacts and high priority issues. Effectively and timely conveying any SR raised by Sinyar HD to teams by ensuring SLA is achieved for all complaints.

Escalating any issues faced/ raised by ADAC Duty Managers, AOCC Staffs, and Etihad staff in AMC to ensure timely action is taken and all stakeholders are informed of the same. United furniture L.L.C (Dubai, UAE From: Feb 2021 to Aug 2022 DESIGNATION: Supervisor

JOB PROFILE:

Identify all issues in team and provide continuous support to all members according to operating standards.

Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies.

Coordinate with equipment and process teams ensuring compliance with all protocols and maintain quality.

Prepare vacation schedule for all employees, maintaining continuous production. Manage and prioritize all production processes and implement all production plans 2

Homes R Us Lals Group (Dubai, UAE From: June 2013 - 24 June 2019 DESIGNATION: Customer Service Executive with Cashier. JOB PROFILE:

Initial point of contact through different channels like walk-ins, inbound outbound calls, and emails. Keeping track of all client-related documents towards their property purchase and updating the database in a timely manner, such as Reservation Form, Sales, and Purchase. Assist customers, mainly with their delivery information & schedule change, warehouse collections and rectification needs.

Provide timely, accurate, competitive resolution to ensure high levels of customer satisfaction and maintain reasonable profit margins.

Initiating communication & attending to enquiries about sales and promotion active Achievements:

Working in conjunction with the 12 stores and subsidiary outlets to set up, maintain, update and upgrade; for new and existing customer contracts. Assisting store executive with product, policy, technical and promotion information.

Home Centre Land Mark Group (Dubai U A E) From: 24th April 2005 to 10th October 2010 DESIGNATION: Call Center Team Leader

JOB PROFILE:

Responsible for communication between the Customer, Stores, and the logistics Department, reporting to the Call Center Manager for UAE.

Support and provide superior service via phones, e-mails and faxes as a receiver and caller. Assist customers, mainly with their delivery information & schedule change, warehouse collections and rectify their needs.

Providing solutions and after sales services to customer related to Product and its transportation & assembly.

Provide timely, accurate, competitive resolution to ensure high levels of customer satisfaction and maintain reasonable profit margins.

Initiating communication & attending enquiries about sales and promotion actives. Provide timely feedback to management regarding performance through monthly KPI s. Assisting Delivery, Warehouse, Store and Merchandize Dept. Personnel by communicating Customer needs, feedback and expectation.

Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented.

A mature, proactive, and responsible approach to work with initiative and problem solving capability; Ability to liaise in a professional and persuasive manner with staff at all levels in the organization; Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment; Basic understanding of tram & station operations and associated activities; Good literacy and numeracy skills required for the role; Strong organizational skills, detail oriented, and the ability to handle multiple priorities; Ability to understand complex systems and possess good IT skills; to work in an efficient and flexible manner in unsupervised circumstances

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Communication

Organized

Self-motivated and energetic

Excellent Team player

Committed to success

Hospitality and Tourism management at Royal Institute Sri Lanka. Completed High School at KL/ Alaviya Collage Sri Lanka.

Operating system Windows XP/7/8/10

Technically proficient in MS Office/ Excel and power point Played Cricket for the under 13, 15, 17 and Represented 1st XV Cricket Team in 1995-1996. Played Soccer for the School Team,

Played for the Panadura Sports Club in Div. III Level (Cricket) Name : Mohammad Jesmin Fous

Date of Birth : 15th December 1980

Marital Status : Married

Religion : Muslim

Nationality : Sri Lanka

Passport Number : N3663317

Languages Known : English, Arabic, Singhalese, Tamil, Hindi, Malayalam WILL BE FURNISHED ON REQUEST

I hereby solemnly declare and affirm that all statements made in this application are true, complete and correct to best of my knowledge and belief.

Place: UAE MOHAMMAD FOUS

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