MICHAEL HUBERT

*** ******* ***** **** - 908-***-****

Belle Mead, N.J. 08502 Cell - 908-***-****

adzmr9@r.postjobfree.com

A former IT Person for most of his working career who has worked in computer operations, to Network engineering to IT Project Management. Since migrating out of IT, he has held work from home positions and even an Office manager position for a 40 man call center. The most recent undertaking was with UPS as a Dispatch Associate where he assisted Dispatchers, with phone communications and dispatch of Tractor trailer drivers utilizing multiple systems (TFCS (trailer forecasting Control System, TMS (Transportation Management System), to ensure trailers, drivers and loads Inbounded and departed on time to the proper locations.

Prior to that he has held several filler positions just for exposure and work activity.

Michael’s skills lie in Microsoft suite of products (Outlook, Word, Excel, Project, and Visio). hardware and operations. Strong team management and organization skills and the ability to prioritize and multi task, professional with approach to business, and attention to detail, responsive. Able to excel in high pressure fast paced environments. A team player with who thrives working in teams. Good communicator and takes pride in getting tasks accomplished accurately and on time.

Current seeking a Project Coordinator/Office Administration/ Customer Service roles position in an IT related field.

Skill Set.

Customer Service

Problem solver

Attention to Detail

Proper Phone etiquette

Speaks clearly

Empathetic

Can do attitude

Accustomed to working with multiple Computer systems

I/T Project Management skills

Microsoft Products (Project, Word, Excel, Powerpoint, Visio)

Exposure to Sharepoint, Winshuttle, SAP

Education/Training:

•Arts High School, Newark, NJ 07102

College Prep./Music Student

•AT&T Knowledge Plus

Data Communications II (Certificate)

•Acutech, Hanover, NJ

Windows 2000 Operating System (Certificate)

•Chubb Institute, 8 Sylvan Way, Parsippany, NJ 07854

Network Engineering & Data Communications (Diploma)

•Kaizen Technologies, 1 Lincoln Hwy, Edison, NJ 08820

Project Management/PMP Prep

Microsoft Project, Excel, Visio

PMP Certification issued

•Avtech Institute of Technology, 50, Cragwood Road, South, Plainfield, NJ 07080

Microsoft Excel, PowerPoint, Access, Project, PMP with Agile

PROFESSIONAL EXPERIENCE

From 3/22/2023 – to the present, currently employed Part-Time at J&J (Johnson & Johnson) in Skillman New Jersey as Return Distribution Coordinator in Customer Services and Capabilities Dept (CS&C).

Job Description – Responsible for facilitating the return process and supporting the Revenue Reconciliation team by managing the release and cancellation of customer credits. Also monitor and maintain the RD mail inbox working with J&J Sales Reps to process request for Return Authorization for product from sellers / Distributors. E.g. (Walmart, Costco, Shop Rite, Walgreens, etc.).

Exposure to Sharepoint, Winshuttle, SAP.

From 1/2/22 – 1/3/23 Due to the changes in Project Management (Agile vs Waterfall), I enrolled myself in a Training program at Avtech Technologies in South Plainfield, N.J. Taking refresher courses for my Project Management CAPM (Certified Associate Project Management), coupled with Microsoft Classes for Word, Excel, PowerPoint, Access, Visio, and Project. I completed the course in January 2023.

OMP/Staffing Newark De 302-***-**** 6/1/20 – 12/31/2021

UPS Dispatch Associate

100 Middlesex Center Blvd.

Cranbury, N.J. 08512

Outbound – Respond to phones calls from tractor Trailer drivers, assign loads and confirm destinations. Inbound – Respond to phone calls from tractor trailer drivers assign bays and confirm loads.

Manage inbound Carriers providing direction and procedures for delivery and pickup.

Respond to office calls for Road breakdowns. General customer service calls.

Contract Work from 5/2018 – 1/2020

I Staffing Princeton NJ 609-***-**** 12/10/19 – 5/3/20

Tallen Technology Rentals

485a US 1

Iselin N.J. 08830 732-***-****

Accounting Temp – Updating Excel spreadsheets for year end closing. Customer service responding to inbound calls from clients, forwarding to proper destination.

3M Company 1/15/20 – 11/30/20

500 US 202

Flemington, N.J. 08822

Medical Warehouse Associate – Working in Medical warehouse assembly line. Hands on packing/ wrapping at 5 different stations.

Robert Half Staffing, Bridgewater N.J. 908-***-**** 2/1/19 –12/1/19

Oticon Hearing Aids

580 Howard Ave

Somerset N.J. 08873

Customer Service Rep – Call center responding to call from customers regarding products, billing,

Macy’s . 11/1/2018 – 01/5/2019

400 Commons Way

Bridgewater N.J.08807

Seasonal Sales Associate – Customer service and sales Men’s clothing

Amazon/LGA9 01/6/18 - 11/14/18

2170 Route 27

Edison, NJ 08817

Stower Associate – Sorting of products and stowing in bins for delivery to customers. Using Scanners, Amazon systems.

*Note -Work History gaps are attributed to family needs (back to back deaths of Mom and Sister), resulting in taking in 2 Nephews as their Guardian, and also a Major Surgery with a 1 year recovery)

Veterans Contact Center 01/12/15 – 12/5/15

53 Knightsbridge Road

Piscataway N.J. 08854

732-***-****

Office Admin. Mgr:

Duties for the overall administrative office operations and personnel.

Managerial support to 40 Customer Service Representative's.

Floor /Call monitoring

Program awareness

Administrative support to CEO.

Assisted with Office staff /team organization.

Office planning, improvement, day to day operations

POC for schedule adherence, issues and violations

Managed Quality Management Team

Monitor calls ensuring program procedures are being communicated correctly.

Monitored procedures to analyze and improve the staff customer service and performance.

Weekly update and review meetings with CEO & Quality Management Team

Call screening for program knowledge, clarity, and phone etiquette.

CSR Improvement suggestions / One on One meetings with CSR's

The loading and updating of information on the KMS platform:

Scripts - Ensuring all info is up to date

Special Updates if needed to IMR (Incident Management Reporting system)

Swiss Port Cargo – Newark Airport 2/15/13- 7/11/13

344 Brewster Road

Newark, N.J. 07114

973-***-****

Cargo Office Agent

Monitor inbound /outbound flights, closing of flights shipments in system after verifying freight has been loaded in proper bins,

Implemented any necessary flight changes to expedite the move of Cargo on time.

Completed Cargo freight tags by verifying weights, flights times, gates, and input into United Air cargo system. Prioritizing freight for offload based on type of material, (hazardous, live animals, fresh food, and general freight.

IT Project Manager - 2003 -2011

VERIZON WIRELESS / National Network Operations 09/2003 – 11/2009

145 Chubb Way

Branchburg N.J. 08853

908-***-****

Held position of IT project management for National Network Operations, implementing Network infrastructure projects for the router and firewall team (new circuits, router and firewall hardware, maintenance and upgrades) hardware upgrades/rollouts for data centers, cabling, rack and stack of equipment, and data center upgrades. Created and tracked detailed project plans and production readiness assessments for all network infrastructure hardware and software projects.

Routinely managed 6 to 7 projects simultaneously

Facilitate team meetings

Produced meeting minutes / Risk assessments

Facilitate MOP Review meetings

Resource management for Firewall and Router team

Managed overnight Maintenance window to implement

Ordered, installed, and tracked data circuits from various vendors (Level 3, Verizon, and Qwest)

Managed relationships with various clients (Syniverse, Microsoft, and VeriSign) to provide direct connections to Verizon Wireless for application access.

Managed multiple elements (software, kits, training materials, documentation, etc) to launch new products.

Managed customer, third-party partner and vendor relationships (Starent (Cisco), IBM) as necessary to insure all network problems were resolved.

Tracked and communicate project status, issues, risks and decisions to senior management.

Managed and tracked project history using Remedy (Change Management) system to insure project tracking/ resolution.

Project plans were tracked and updated via Primavera using the web client v6.1

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