Customer Service Support

Salman pasha

E-mail: adzmr1@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/salman- pasha-6629b6250

Contact No: +1-928-***-****

EDUCATIONAL QUALIFICATIONS

Examination

University

Institute

Year

CPI / %

Bachelor of business Administration

Bangalore University

Sindhi college of Commerce

2020

80%

Pre-University Course

Karnataka Secondary Education Examination board

REVA independent PU

college

2017

64%

SUMMARY

I am a Customer support representative with more than 2 years of experience Skilled customer service professional with over 2 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Experienced and reliable customer service officer with extensive experience helping in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.

EXPERIENCE

Customer support representative Concentrix Technologies PVT LTD Bangalore, India (April’22 – JUL’23)

Interact with customers to address their concerns, answer their questions and assist them with their needs and answer customer phone calls and emails, responding to customers’ questions and concerns.

Interact with customers to address their concerns, answer their questions and assist them with their needs and answer customer phone calls and emails, responding to customers’ questions and concerns.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives

Ensure customer satisfaction and provide professional customer support.

Additional courses – SAP (System application and products), Business Analytics.

Languages – English, Hindi, Urdu, and Kannada.

Hobbies and Interests – Carrom, Kabaddi, and Cricket.

Monday – Available 24/7

Tuesday – Available 24/7

Wednesday – Available 24/7

Thursday – Available 24/7

Friday – Available 24/7

Saturday – Available 24/7

Sunday – Available 24/7

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the full responsibility for the correctness of the above-mentioned particulars.

Place – Canada ( Salman pasha )

Customer service representative MAJ and sons PVT LTD Bangalore, India (Mar’20 – Mar’22)

POSITIONS OF RESPONSIBILITY

LICENSE, CERTIFICATIONS, SKILLS, AND HOBBIES

AVAILABILITY

DECLARATION

Contact this candidate