Customer Service Accounts Payable
Resume:
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Personal informations adzmqu@r.postjobfree.com
Bhagya Bhavan, 690103, Aleppey (India)
Male
Indian
Professional experience Manager
ALREEF PANASIA MANAMA
21 Jun 22 - Present
Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Business or sector: Hotel/Restaurant
Operations Manager
Novotel Hotel Zurich, Switzerland
21 Jul 18 - 13 Jan 22
Need to assist in the preparation of annual budgeting and monthly forecasting processes
• Fully responsible for all aspects of all departments
• Support and work with all Head of departments in all aspects of running the hotel
• Conduct regular operations team meeting with all HOD Daily / Weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback and action taken for service recovery and also any staff issues. Minutes of the meeting to be sent to Director
• Ensure SOP implementation in all departments and check the same during, routine operational checks. Director guidance to be taken whenever required
• Check & report ARR/Rev.PAR (ADR) & APC to Director Daily basis
• Monitor the purchase / indent / request ions of each department, the accounts receivable ( collection from debtors) and the accounts payable( payable to the vendors / suppliers etc)
• Randomly inspecting the store ( f& b kitchen) to check the stock, In hand( quality, par level stock, expiry etc) with the F&B Manager & Executive Chef
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
• Assessing and reviewing customer satisfaction and the service recovery process 6 Sep 23 Resume created by CVpop - www.cvpop.com Page 2/3
• Conduct Weekly or daily conversation with marketing people for enquiry & follow up for grow up the business
• Available on call 24 hours a day to resolve any urgent problems
• Responsible for revenue optimization
Business or sector: Hotel
Assistant General Manager
The Great India Holidays Group of Hotels Kodaikanal
,Munnar
6 Feb 17 - 14 Jan 18
Fully responsible for all aspects of all departments
• Support and work with all Head of departments in all aspects of running the hotel
• Ensure the premises are in operative conditions as per the category of the hotel to receive and serve the guest
• Conduct regular operations team meeting with all HOD Daily / Weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback and action taken for service recovery and also any staff issues. Minutes of the meeting to be sent to Director
• Ensure SOP implementation in all departments and check the same during, routine operational checks. Director guidance to be taken whenever required
• Monitor the purchase / indent / request ions of each department, the accounts receivable ( collection from debtors) and the accounts payable( payable to the vendors / suppliers etc)
• Randomly inspecting the store ( f& b kitchen) to check the stock, In hand( quality, par level stock, expiry etc) with the F&B Manager & Executive Chef
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
• Monitor the co- ordination between all departments for smooth & efficient operations
• Assessing and reviewing customer satisfaction and the service recovery process
• Conduct Weekly or daily conversation with marketing people for enquiry & follow up for grow up the business
• Monitor and maintain operation & over head cost in order to maintain the maximum revenue to the organization
• Check & report ARR/Rev.PAR (ADR) & APC to Director Daily basis Business or sector: Hotel/Resort
General Manager
Hotel Olive International Kottayam,Kerala
5 May 13 - 21 Aug 15
Fully responsible for all aspects of all departments
• Support and work with all Head of departments in all aspects of running the hotel
• Ensure the premises are in operative conditions as per the category of the hotel to receive and serve the guest
• Conduct regular operations team meeting with all HOD Daily / Weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback and action taken for service recovery and also any staff issues. Minutes of the meeting to be sent to Director
• Ensure SOP implementation in all departments and check the same during, routine operational checks. Director guidance to be taken whenever required
• Monitor the purchase / indent / request ions of each department, the accounts receivable ( collection from debtors) and the accounts payable( payable to the vendors / suppliers etc)
• Randomly inspecting the store ( f& b kitchen) to check the stock, In hand( quality, par level stock, expiry etc) with the F&B Manager & Executive Chef
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
• Monitor the co- ordination between all departments for smooth & efficient operations
• Assessing and reviewing customer satisfaction and the service recovery process
• Conduct Weekly or daily conversation with marketing people for enquiry & follow up for grow up the business
• Monitor and maintain operation & over head cost in order to maintain the maximum revenue to the organization
• Check & report ARR/Rev.PAR (ADR) & APC to Director Daily basis Business or sector: Hotel
6 Sep 23 Resume created by CVpop - www.cvpop.com Page 3/3 Education and training Bachelor of Arts
SNCollage Kollam
14 Jun 88 - 10 Jul 90
As a Bachelor of Arts graduate, I have developed a deep understanding of diverse topics such as literature, history, sociology, philosophy, and psychology. My studies have honed my analytical and critical thinking skills, and I have gained a broad cultural perspective. Additionally, my ability to communicate effectively, both orally and in writing, in English has been significantly enhanced. I have also developed strong research skills and the ability to present complex ideas clearly.
Diploma
Highland School of Hotel Management Kottarakkara 5 Jul 00 - 14 Apr 01
Personal skills Communication skills
English, Hindi, Malayalam, Tamil, Kannada, Telugu, Portuguese Organisational / managerial skills
I'm a very organized person. I like to know exactly what I'm going to do for the day and the week. So I outline my tasks and organize my work load. By doing so, I can organize my time and work better."
Job-related skills
Planning.
Conflict-resolution.
Leadership.
Collaboration.
Hiring.
Budgeting.
Technical knowledge.
Delegation
Digital skills
Digital skills concern all that is technology and digital: this includes basic technology such as email and office software, as well as more advanced technology such as design software and cybersecurity systems. Other skills
Critical thinking and problem solving.
Teamwork and collaboration.
Professionalism and strong work ethic.
Oral and written communications skills.
Leadership
Contact this candidate