Anna Ogunremi

Chicago, IL *****

adzmqb@r.postjobfree.com

+1-872-***-****

I get excited by Opportunities where I'm able to work in a cross-functional team that builds innovate solutions with a great user experience.

I am passionate about implementing new products and developing strategies to improve processes, with data-driven results. I am very solution oriented and use a hands on approach to lead my team and colleagues.

I am great at raising the levels of accountability, participation, and inclusion within my teams and organization.

I am skilled in Excel, Google Suites, Zendesk, SQL, and Risk management I have a passion for product operations, product management, risk, finance, disputes, escalations, and data analytics

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Operation Coordinator

C.H. Robinson - Chicago, IL

March 2022 to February 2023

• As an Operation Coordinator with C.H. Robinson, my role involved managing and coordinating various aspects of the company's operations to ensure the smooth and efficient functioning of logistics and supply chain processes.

• Shipment Coordination: Responsible for coordinating and managing the movement of shipments, both domestically and internationally. This includes handling documentation, tracking shipments, and ensuring timely deliveries.

• Customer Communication: l serve as a point of contact for customers, carriers, and internal teams. Responsible for addressing inquiries, providing status updates, and resolving any issues that may arise during the transportation process.

• Data Management: Maintaining accurate and up-to-date records of shipments, invoices, and other relevant data was crucial. used various software tools and systems to input, track, and analyze information.

• Problem Solving: Logistics and supply chain operations often encounter unexpected challenges. My role required quick thinking and problem-solving skills to address issues and find suitable solutions to minimize disruptions.

• Process Improvement: C.H. Robinson emphasizes continuous improvement. As an Operation Coordinator, I was involved in identifying inefficiencies and proposing enhancements to streamline processes and improve overall performance.

• Compliance and Regulations: Staying updated on relevant laws, regulations, and industry standards is essential. I ensure that all shipments and processes adhere to applicable rules and guidelines.

• Collaborative Approach: Working as part of a larger team, I collaborated with various departments, such as sales, warehousing, and finance, to ensure a cohesive and efficient operation.

• Performance Metrics: Responsible for tracking and reporting on key performance indicators (KPIs) to assess the effectiveness of logistics operations and identify areas for improvement.

• Skills: Data Visualization · SQL · Team Leadership · Business-to-Business (B2B) · Data Analysis · Analytical Skills · Creative Problem Solving · Operations Management Sales Manager & Customer Service Representative

AmeriMark LTD Commodities - Lincolnshire, IL

May 2020 to February 2022

• Handle 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.

• Working besides management in training new employees on entering customer data and organizing customer interaction logs.

• Received an average 97% customer satisfaction rating to date, 15% higher than company average

• Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellation.

• Skills: Pivot Tables · Microsoft Excel · Office 365 · Finance · Leadership · Customer Relationship Management (CRM) · Customer Satisfaction · Advertising Sales · Agile Methodologies · Strategic Consulting

Sales Associate

Pandora Jewelry - Skokie, IL

September 2019 to March 2020

• Greet customers, build customer relationships, providing a memorable experience, ascertain the wants and needs.

• Described, provide model demonstrations, specs, capabilities, operations, and the care of merchandise to customers.

• Recommend, select, and help locate or obtain based on customer needs and desires.

• Answer questions regarding devices and its services.

• Compute sales prices, total purchases, receive and process cash or credit payments.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Exchange merchandise for customers and accept returns.

• Project management roles to increase sales, and drive traffic.

• Assist in coaching peers, analyzing places of improvement, and promoting a positive learning culture.

• Skills: Inventory Management · Strategic Communications · Project Management · Networking · Sales

· Solution Selling · Capital Equipment

Cashier and Customer Service Representative

Jewel Osco - Chicago, IL

January 2013 to April 2015

• As a Cashier and Customer Service Representative at Jewel Osco, my role involved providing excellent customer service and handling various tasks related to the checkout process and customer inquiries.

• Bagging: Safely and carefully bagging customers' purchases to ensure items are protected and organized for transportation.

• Loyalty Programs: Informing customers about loyalty programs, discounts, and promotions, and assisting them in signing up or redeeming rewards.

• Handling Complaints: Addressing customer complaints or concerns in a polite and professional manner, aiming to resolve issues and leave the customer satisfied.

• Inventory Management: Keeping track of product availability and informing customers of any out-of- stock items or alternative options.

• Cash Management: Balancing the cash register at the beginning and end of shifts, ensuring accurate cash handling procedures are followed.

• Teamwork: Collaborating with fellow cashiers, customer service representatives, and other store staff to create a positive and productive work environment.

• Skills- Cash Handling, Time Management, Conflict Resolution, Product Knowledge, Sales and Promotion, Stress Management, Attention to Detail, Multitasking Babysitter

Babysitting Center - Chicago, IL

June 2006 to March 2015

Volunteer)

• Genuine interest in caring for children and a commitment to their well-being. Was responsible, dependable, and trustworthy while offering my time and support to families in my community.

• Demonstrating care, compassion, and empathy towards the children, creating a warm and nurturing atmosphere.

• Being prepared to handle minor issues or challenges that arises during babysitting session, such as resolving conflicts between children or addressing minor injuries.

• Walking to the park with the kids

• Feeding the kids

• Interacting with the kids

• Developed and built youth with educational activities.

• Respecting the privacy and confidentiality of the family

• Skills- Emotional Regulation, Self-Confidence, Creativity, Conflict Resolution, Safety Awareness, Communication

Education

Bachelor's degree in Sociology

Covenant University - Nigeria, Lagos

August 2015 to July 2019

High school diploma

Mather High School - Chicago, IL

August 2009 to June 2013

Skills

• Computer skills

• Customer service

• Sales

• Front desk

• Childcare

• Retail sales

• Early childhood education

• Cash handling

• Microsoft Office

• Experience with children

• Teaching

• Social work

• Zendesk

• Toddler Care

• Special Education

• Technical Support

• Help Desk

• CRM Software

• Microsoft Excel

• Leadership

• Direct sales

• Supervising experience

• Microsoft Outlook

• Administrative Experience

• Microsoft Powerpoint

• Mentoring

• Computer Networking

Additional Information

• SAP

• Zendesk

• Proficient in Microsoft Office Suite

• 35WPM Typing Speed

• Organized and Detailed Oriented

• Majored in Sociology

• Client Services/ Reception

• Organized and Detailed Oriented

• Excellent Customer Service Skills

Contact this candidate