Customer Service Data Entry

Beverly Moore Nicholson

Pompano Beach, FL. ***** · - 678-***-****

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Seeking a challenging role as a Compliance Officer in a dynamic organization where I can maximize my knowledge and experience in regulatory compliance. Devoted deputy clerk with over 23 years of professional customer experience. Keen to support Broward County Clerk of Court with excellent organizational working with the public attorneys and judges.

Experience

11/2021 – 1/2023

Office manager, Boss Construction Group- Boca Raton, FL

Reviews various records and documentation relating to code enforcement duties, i.e. property ownership, site plans, special exceptions, codes, and ordinances.

Interacts and consults with a variety of individuals and groups in the performance of job responsibilities, including City personnel in various departments, City attorneys, county and state agencies, property owners, business owners, community groups, and others.

Educates residents and business owners in code purposes and compliance procedures.

Demonstrate a polite, helpful, and courteous manner when engaged in any activity involving the public while demonstrating an understanding, consideration, and respect for cultural, religious, and gender differences.

Responded to customer issues to provide immediate resolution and improve retention.

Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials. Sorted and distributed incoming faxes, letters, and emails for office distribution.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Scheduled appointments, meetings, and events for management staff.

Responded effectively to sensitive inquiries or complaints.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Demonstrate a polite, helpful, and courteous manner when engaged in any activity involving the public while demonstrating an understanding, consideration, and respect for cultural, religious, and gender differences.

• Schedule inspections with the building departments in the tri-county cities.

01/1996-10/2021

Broward County Clerk of Courts- BROWARD County, fL

• Prepared and issued summons, complaints, warrants, and other documents necessary for daily courtroom operations.

• Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.

Presents case documentation and information and testifies at the Code Enforcement Special Magistrate hearings regarding case facts, conditions, findings and relevant code sections.

• Liaised with the general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.

• Verified application data and account information against legal documentation to determine accuracy and integrity.

• Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided

• Stocked counters with forms, film and license supplies to maintain inventory levels.

• Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.

• Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.

• Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missing deadlines or delinquency.

• Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.

• Answered face-to-face and telephone request for information about warrants, citations and other court documents or procedures.

• Examined legal documents and assured adherence to laws and court procedures.

Education

August 1985-1987

Virginia Union University – Richmond, VA Business Administration

June 1983

GED obtained -Phoenix AZ

Skills

Accounting Skills

Customer service experience

Excellent communication skills

Managerial Skills

Inventory Skills

Sensitive Material Handling

Document Retrieval

Data Entry Documentation

Business Writing

Transporting Files

Sensory Skill

Knowledge of code enforcement

Check Processing

Cash Deposit Preparation

Mail Management

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