Customer Service Representative
Resume:
Shanika McDaniels
Customer Service Representative
Energetic and resourceful Customer Service Representative, dedicated to offering friendly, professional, and innovative service in a timely manner to a diverse customer base. Willing to learn and meet new challenges.
1511 s Patout
New Iberia, ST 70560
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EXPERIENCE
Bank of America
*Cash Vault Representative #2 – (D.O.T. Specialist/USD currency)
*Cash Service Representative (Foreign currency)
*Healthlogic- Data Entry-(Remote)
Miami, FL 05/03-Present
● Process 380 to 1,000 high-volume deposits, FED-EX shipments in small outbound and larger inbound to individual branches and customers and skilled at training
● Receive, investigated, and researched counterfeit currency for authenticity from 1’s to 100’s domestic and foreign currencies from 1’s to 1,000’s, etc
● Transact system entries to charge commercial customers for shortages or overages
● Perform various transactions dealing with coin sorting and balancing for the Department of Transportation,
● Miami-Dade Expressway Broward School Board and Publix Supermarkets
● Assist with QBD, branches from 150 to 600, skilled in 10-keys touch. Followed specific company check-in and check-out procedures.
● Operated currency scanners, currency sorters like (IBS-1000 Toshiba),(De La Rue Cobra) and coin sorters
● Researched, and resolved all cash-related discrepancies.
● Processed cash withdrawals and audit procedures.
● Well diverse in both foreign and domestic currencies.
● Process all assigned deposits in order to ensure timely account credit of the client.
● Able to recognize all foreign and domestic currency notes
● Data entry, Check source documents for accuracy, resulting in 90.% accuracy
● Follow all internal security procedures to ensure accordance with HIPPA
● Oversee my own clerk work daily input to ensure accuracy, maintaining an error-free record
● Transmitted work electronically via medical health data and converted information
SKILLS
MS Word; MS Excel; MS
PowerPoint; MS Outlook
Mastery
QuickBooks; Internet
Windows (2000; ME; XP;
Vista)
Auditing
AS400 program
Healthlogic (GWA)
Typing speed of 60 wpm
Keyer speed of 100
Great communication with
coworkers
Great communication with
customers
Having a basic understanding
of financing
Having the basic under
AWARDS
Business Technology
Certificate
● Knowledgeable in ICD-9 & CPT designations and HIPAA guidelines Hampton Inn
*Night Auditor
Miami, FL (05/12 – 08/17)
● Receive calls from guests, provide information, and perform other administrative functions as needed.
● Draft bills and levy expenses charges, as per the services provided
● Arrange food or travel facility at any time during the night and make certain customers fulfill check-in and check
out formalities
● Maintain guest register and enter all relevant details accurately
● Managed and handled all day–to–day operations
● Provided excellent, consistent customer service and skilled at attention to detail Old Navy
*2nd. Shift Managers (05/20/2004-08/20/12))
● Customer service, accounting, stocker, and training.
● Cleaning, packing, tagging, retail, cashier, and team leader work assignment for 12 staff
● Handled various amounts of calls and sold 6 store credit cards a day
● Knowledge and skill in working independently to meet established deadlines.
● Inventory, increased sales by 10%-15%, deposits, closing store, accounting and training
EDUCATION
Miami Job Corps Center
*2000-2001
I completed the High School listed above with the certification of business technology, and having hand-down experience with working in business and having the understanding to make chronological financial choices
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