Shanika McDaniels

Customer Service Representative

Energetic and resourceful Customer Service Representative, dedicated to offering friendly, professional, and innovative service in a timely manner to a diverse customer base. Willing to learn and meet new challenges.

1511 s Patout

New Iberia, ST 70560

337-***-****

adzmpu@r.postjobfree.com

EXPERIENCE

Bank of America

*Cash Vault Representative #2 – (D.O.T. Specialist/USD currency)

*Cash Service Representative (Foreign currency)

*Healthlogic- Data Entry-(Remote)

Miami, FL 05/03-Present

● Process 380 to 1,000 high-volume deposits, FED-EX shipments in small outbound and larger inbound to individual branches and customers and skilled at training

● Receive, investigated, and researched counterfeit currency for authenticity from 1’s to 100’s domestic and foreign currencies from 1’s to 1,000’s, etc

● Transact system entries to charge commercial customers for shortages or overages

● Perform various transactions dealing with coin sorting and balancing for the Department of Transportation,

● Miami-Dade Expressway Broward School Board and Publix Supermarkets

● Assist with QBD, branches from 150 to 600, skilled in 10-keys touch. Followed specific company check-in and check-out procedures.

● Operated currency scanners, currency sorters like (IBS-1000 Toshiba),(De La Rue Cobra) and coin sorters

● Researched, and resolved all cash-related discrepancies.

● Processed cash withdrawals and audit procedures.

● Well diverse in both foreign and domestic currencies.

● Process all assigned deposits in order to ensure timely account credit of the client.

● Able to recognize all foreign and domestic currency notes

● Data entry, Check source documents for accuracy, resulting in 90.% accuracy

● Follow all internal security procedures to ensure accordance with HIPPA

● Oversee my own clerk work daily input to ensure accuracy, maintaining an error-free record

● Transmitted work electronically via medical health data and converted information

SKILLS

MS Word; MS Excel; MS

PowerPoint; MS Outlook

Mastery

QuickBooks; Internet

Windows (2000; ME; XP;

Vista)

Auditing

AS400 program

Healthlogic (GWA)

Typing speed of 60 wpm

Keyer speed of 100

Great communication with

coworkers

Great communication with

customers

Having a basic understanding

of financing

Having the basic under

AWARDS

Business Technology

Certificate

● Knowledgeable in ICD-9 & CPT designations and HIPAA guidelines Hampton Inn

*Night Auditor

Miami, FL (05/12 – 08/17)

● Receive calls from guests, provide information, and perform other administrative functions as needed.

● Draft bills and levy expenses charges, as per the services provided

● Arrange food or travel facility at any time during the night and make certain customers fulfill check-in and check

out formalities

● Maintain guest register and enter all relevant details accurately

● Managed and handled all day–to–day operations

● Provided excellent, consistent customer service and skilled at attention to detail Old Navy

*2nd. Shift Managers (05/20/2004-08/20/12))

● Customer service, accounting, stocker, and training.

● Cleaning, packing, tagging, retail, cashier, and team leader work assignment for 12 staff

● Handled various amounts of calls and sold 6 store credit cards a day

● Knowledge and skill in working independently to meet established deadlines.

● Inventory, increased sales by 10%-15%, deposits, closing store, accounting and training

EDUCATION

Miami Job Corps Center

*2000-2001

I completed the High School listed above with the certification of business technology, and having hand-down experience with working in business and having the understanding to make chronological financial choices

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