Jan Christopher Little

Woburn, MA *****

adzmp6@r.postjobfree.com

+1-617-***-****

Authorized to work in the US for any employer

Work Experience

Host-Floor Assistant

Polcari's Restaurant - Woburn, MA

March 2018 to November 2019

Greeted and seated guests, kept track of reservations and overall smooth operation of the dining room, assisted managers when requested

Inside Sales Moving Consultant

Father & Son Moving & Storage - Billerica, MA

May 2014 to December 2017

Sold moving and relocation services for local and long distance customers. Provided customer service and conflict solutions. Experienced in the use of automated high speed dialer with up to 150-200 calls per day.

Outside Sales Representative

Custom Bath Liners LLC - Woburn, MA

September 2009 to March 2011

Provided in home bath remodeling consultations, measuring and sales. Outside Sales Representative

Bath Fitter - Woburn, MA

March 2000 to September 2009

Met with customers in home to present, measure and sell bath remodeling services. Consistently in the top 10 percent of sales representatives in the entire company. Handled customer service, complaint issues that led to customer satisfaction resolution. Education

Automotive Technology Certification in Automotive Diagnosis Repair TAD Technical Institute - Chelsea, MA

April 1990 to May 1991

High School Graduation in College Prep

Whitman Hanson Regional - Whitman, MA

September 1981 to May 1985

Skills

• Strong customer service skills, sales and product knowledge, resolving of issues (10+ years)

• Customer Service

• Call Center

• Customer Care

• Customer Support

• Hotel experience

Assessments

Customer focus & orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Completed

June 2022

Demonstrating customer service skills in a call center setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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