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Customer Service Communication Skills

Location:
Boksburg, Gauteng, South Africa
Salary:
19000
Posted:
September 11, 2023

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Resume:

THE CURRICULUM VITAE OF SAMUEL TSHEPO SEBOTHOMA

PERSORNAL DETAILS

Surname : Sebothoma

First Names : Samuel Tshepo

Identity Number : 920***-***-****

Nationality : South African

Gender : Male

Health : Excellent

Home Address : 307 Maokeng Section, Kitive Street, Thembisa Contact Details : 073*******/ adzmoy@r.postjobfree.com License : Code 10

Hobbies : Reading, Travelling and Sports

Criminal Record : None

QUALIFICATION

Name of the School : Zitikeni Secondary School

High Standard Passed : Grade 12

Subject Passed : Isizulu, English, Life Orientation, Mathematics Literacy, Accounting, Business Studies, Economics

WORK EXPERIENCE

Company Name : SBV (1 October 2018 to Present)

Position : Cash Processor at Treasury Site

Duties and responsibilities : Determine correct customer account number and record receipts from customers on excel spreadsheets.

: Ensure accurate posting of cash.

: Process customer refunds.

: Direct debit processing.

: Maintain sales ledger reports for use in internal and external reporting.

: Notes sorting, ensuring that the vault is always balancing, packing pay rolls, packing money for ATM’s, packing bulk money, receiving and clearing cash center money

Company Name : American Express Foreign (11 Aug 2016 to 19 Dec 2017) Position : Foreign Exchange Consultant

Reasons for leaving : Resigned

Duties and responsibilities : Selling and buying foreign currencies, sending and receiving money via Western Union.

: Assist client in understanding and capitalizing on foreign currency markets by giving their clients information on exchange rates and insights into global markets.

: Make forecasts, provide in-depth analysis of markets and make trade recommendations based on their findings. Company Name : Emperors Palace Casino (1 June 2013 to 8 Aug 2016) Position : Gaming both Cashier

Reasons for leaving : Resigned

Duties and responsibilities : Issue gaming coins and token to customers for cash.

: Redeem coins and tokens for cash at customer request.

: Perform check cashing for customers based on company policies.

: Operate assigned cage according to company procedures.

: Count and verify cash amount at start of the shift.

: Receive payment for markers and send the paid markers to the bank.

: Balance funds at the end of the shift

: Redeem foreign currencies using accurate exchange rates.

: Help other cashiers when needed.

: Assist customers with any credit-related problems

: Complete all gaming forms and reports

: Provide friendly, courteous and effective service to customers.

: Record information regarding all transactions in the computer.

: Verify correct amounts of loose coins and bundled paper money.

: Maintain the cage safe and clean.

REFERENCES

Name Relationship Institution Contact no.

Mr. Mmusa monatisa Supervisor SBV 016-***-****/

081*******

Mr. Sfiso Ntshangase Supervisor American Express Foreign Exchange 011-***-****/ 073-***-****

Mr. Justice Kapiyana Supervisor Emperors Palace 011-***-**** To Whom It May Concern:

I highly recommend Samuel Tshepo Sebothoma as a candidate of employment. Mr Samuel is currently employed by SBV Services under processing department responsible for counting bulk deposit, preparing payrolls for retail clients, cash count of the treasury vault, processing all transactions into different banking systems and balancing all cash at the end of the day.

Mr Samuel has excellent communication skills and has good relationship with all the clients he is dealing with, he can perform independently and or in a group depending on where you place him. He is reliable and consistent in his work and can follow the company’s operational procedures.

Mr Samuel would be a tremendous asset to your company and has my highest recommendation. For further questions with regards to his background or qualifications, please do call me.

Sincerely,

Team Leader: Jabulani Bhengu

SBV Cash Operations

5 Fraser Street

Vanderbijlpark, 1911

016*******

016*******

082*******

adzmoy@r.postjobfree.com

Reference Letter for Employment

To Whom It May Concern

I highly recommend Samuel Tshepo Sebothoma as a candidate for employment. Samuel was employed by American Express Bureau De Change at Or Tambo international Airport as a Consultant from 2016-2017. Samuel was responsible for buying and selling of foreign Currency, Customer Service and administration.

Samuel is a great worker with excellent communication skills, Very reliable and also computer literate. Samuel can work under pressure and can work well with other employees. He can work independently and is able to follow through to ensure that the job gets done. He is flexible and willing to work any job assigned to him anytime.

Samuel would be a tremendous asset for your company and has my highest recommendation. If you have any further questions with regards to His back round or work experience, please do not hesitate to call me Sincerely

Abel Nkuna

Title : Supervisor

Company : American Express Bureau De Change

Address : Or Tambo Airport

Phone : 011******* or 068*******

Email : adzmoy@r.postjobfree.com

Testimonial Letter

For

Samuel Tshepo Sebothoma

To Whom it May Concern

I highly recommend Samuel Tshepo Sebothoma as a candidate of any career he would to like pursue. Tshepo was employed by Peermont Global Pty Ltd trading as Emperors Palace as a Cashier from 01 June 2013 until August 2016.

Tshepo has excellent communication skills. In addition, he was extremely organized when executing his duties. He is reliable and computer literate. Tshepo can work independently and was able to follow through instructions to ensure that his job was done satisfactory. He was flexible and willing to work on any areas that he was assigned to.

Tshepo would be a tremendous candidate and has my highest recommendation. If you have any further questions with regards to her background, please do not hesitate to call me. Regards,

Bongani Dlwati

Cashiering Shift Manager

Emperors Palace Hotels, Casino and Convention Resort Tel: +27-11-928-****

Email: adzmoy@r.postjobfree.com

COVID-19 Vaccination Certificate

ID Document Used: RSA ID

ID Number: 920822 0

Firstname: Samuel

Surname: Sebothoma

Date of Birth: 22-Aug-1992

Vaccine Received:

Vaccine Date:

COVID-19 Vaccine Janssen

08-Sep-2022

Disclaimer

Congratulations, you have successfully downloaded your Vaccination Certificate Version 2. The design of the Vaccination Certificate will be enhanced to ensure that it remains up-to-date with local and international standards. You will therefore have to download your updated vaccination certificate to ensure that it remains up-to-date. The Department of Health will advise on the availability of newer versions of Covid-19 vaccination certificates as they become available.

The QR Code generated is not intended to be readable by the general public, it is meant to be used by entities requiring to verify the certificate's validity, using a Vaccine Certificate System inbuilt QR scanner. CONFIDENTIAL – Please report fraud or misuse to adzmoy@r.postjobfree.com



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