Excellent oral/written communication skills, proficient typist, excels at time management and prioritizing job responsibilities, and thrives in a fast-paced office environment with above and beyond customer service abilities. Thoroughly enjoys home based work and demonstrates ability to stay focused and on task with job requirements.

Experience

Benefits Verification Specialist November 1, 2021-January 31, 2022

Contract ended

Amerisource Bergen/Remote Kernersville, NC

Reviewing and confirming benefit coverage information concerning patients and specific medications. Contacting various benefit companies by phone to confirm findings and documentation. Concluding reports to be further reviewed for individual patients in order to obtain the specific medications for various needs.

Customer Service Representative August 3, 2020-October 15, 2021

Randstad/Bswift High Point, NC.

Answering in-coming calls for assistance with enrolling in benefits, explanation of benefit options, and assistance with logging onto benefit site. Fast paced call center environment with open enrollment, on-going benefits, and termination of benefits. Knowledge of numerous clients benefit packages, proficient in computer skills to complete each task, and ability to provide empathy for each individual employee’s needs.

911 dispatcher 2006-2019

Winston Salem Police Department-Winston-Salem, NC

Answering emergency and non-emergency calls for service, dispatching police and fire units to appropriate locations, and communicating with other agencies for various confirmations.

Sales Associate 2013-2014

CATO-Kernersville, NC

Part-time cashier, restocking inventory, changing out displays, and cleaning for night close-up.

CNA 2003-2006

Silas creek Manor-Winston Salem, NC; Bayview Nursing and Rehab-Alameda, CA; Alameda Care-Alameda, CA; Beverly Healthcare-Yreka, CA; Nightingale Nursing-San Leandro, CA.

Responsible for car of up to 9 patients, including vital signs, personal bathing care, feeding, and physical therapy assistance.

Licensed Home Daycare 2000-2003

San Leandro, CA.

Responsible for 7 children with ages ranging 2-13yo. Before school care including breakfast and transporting to various schools. After school care including transportation, snacks, homework assistance, and crafts. Also including field trips to movies, zoos, and various museums.

Correctional Officer 1997-1999

Oakland Police Department-Oakland, CA.

Intake of inmates, including finger printing, property inventory, body searching, housing, supervising feeding sessions, line ups, and booking paperwork.

Education

AA Associates in Arts: Criminology Chabot Community College-Hayward, CA.-1997

Correctional Officer training: Santa Rosa Junior College-1998

BLS Certified: Fast Response and First Aide-1998

Licensed Home Daycare: LIC:013******-****

Certified Nursing Assistant: Nightingale Nursing-San Leandro, CA.-2003

Phlebotomy State Certified: Fast Response-Berkley, CA.-2004

Certified Nursing Assistance: North Carolina license transfer-Greensboro, NC.-2005