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Customer Service Registered Nurse

Location:
Fort Lauderdale, FL, 33301
Salary:
80000
Posted:
September 11, 2023

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Resume:

Brian J. Douglas

**** **** ********* ** ***. *** Pompano Beach, FL 33069 Cell: 954-***-**** adzmo8@r.postjobfree.com

REGISTERED NURSE

Extensive, cross-functional experience as a Registered Nurse specializing in Mental Health, Development Disabilities, Correctional and Long Term Care, and Rehabilitation Nursing with the ability to prepare reports and develop policies/procedures that improve operating efficiencies.

Associates Degree and 45+ years of experience in nursing; skilled in ensuring the quality and completeness of clinical documentation and an expert in completing paperwork in accordance with company policy and government regulations.

Demonstrated talent for establishing rapport by consistently delivering prompt responses to client inquiries.

Committed to providing top quality customer service and resolving patient complaints professionally and efficiently.

Skilled in mentoring, motivating and training new staff members and providing a safe environment for patients, visitors and medical associates.

Proficient in consulting with and educating patients while preserving their right to privacy.

Superb leadership, communication, interpersonal and problem solving skills; proven ability to succeed in high-stress and challenging environments.

Computer Skills: Word Perfect, MS Word, MS Excel, QUATTRO PRO, GROUP WISE, also versed with Electronic Medical Records such as Serapis, Next Gen and Point Click Care and the MHM portal.

AREAS OF EXPERTISE

Customer Service

Regulatory/Legal Compliance

Patient Care Relations

Client Acquisition/Retention

Labor Relations

Quality Assurance

Quality Improvement

Multitasking

Contract Negotiation

Budget Management

Cost Analysis

Client Relationships

Business Management

PROFESSIONAL EXPERIENCE

Centurion of Florida Doral, FL June 2017-July 2019

Nurse Manager

Functions as Nurse in a dual role covering the HSA position and DON positions in a 650 bed State of Florida, Department of Corrections

Wexford Health Sources Doral, FL April 2014-June 2017

D.O.N.

Director of Nurses. Supervises Nurses and CNA staff. Filled in for the HSA when not available. Answers grievances. Creates schedules, CPR trainer for ASHI, holds staff meetings, Infection Control nurse, 24/7 on-call accountability.

Margate Health Care Center Margate, FL June 2013-March 2014

RN-Charge Nurse

Midnight charge nurse on Medicare Acute floor. Supervised Lpn and CNA staff.

Whitehall-Boca Raton Boca Raton, Fl Jan 2012- Jan 2013

RN-Charge Nurse

Charge nurse of 55 bed unit on Sub-Acute Care unit with residents with multiple physical needs including trachs, vents, blood transfusions and various administrative functions of the facilty.

Gus Harrison Correctional Facility Adrian, MI Nov 2005 – Dec 31, 2010

RN-Health Unit Manager 15s (RETIRED)

Health Unit Manger of 2300 bed prison.

Responsible for the daily operations of Health Services at a Level 1, 2, and 4. Responsible for a 4.2 million dollar budget for 2 Health Care Units housed in a Prison run by the Michigan Department of Corrections.

Comunicare At Waterford Commins Toledo, OH June 2005 – Dec 2006

RN-Staff Nurse

Worked on sub-acute unit.

Responsible for residents with many needs including hospice residents and residents with ventilators.

Walter Reuther Psychiatric Hospital Westland, MI Sept 1988 – Nov 2005

RN Nurse Manager 13s

Afternoon Shift House Supervisor

Worked as ward charge RNIIs and RNIIIs

Applewood Nursing Center Woodhaven, MI May 2002 – June 2005

RN Staff Nurse

Worked as staff nurse in a long term care and rehab center.

Cared for patients with many needs including residents with end of life needs.

MAPLEWOOD MANOR Monroe, MI Sept 2003 – Aug 2004

RN Nurse Manager

Nurse Manager responsible for the Behavior Management program.

Involved in Labor Negotiations for Management with the CNA and Nurses unions.

Michigan Peer Review Organization Plymouth, MI Oct 2000 – Dec 2000

RN Abstractor

Reviewed Medical records for clients with Mental Health conditions and Substances Abuse issues for the Michigan Department of Community Health.

Unival Corp Ann Arbor, MI Feb 2000 – July 2000

RN Abstractor H.E.D.I.S. Project

Abstracted Medical Records for annual Hedis project.

Wayne Center for the Developmentally Disabled Detroit, MI Apr 1988 – Apr 2002

RN

Worked as contractual RN, in various positions including OBRA screenings.

RN Case Management for Supported Independent Living Program and Group home individuals.

Helped with the development and implementation of the Person Centered Planning process for this organization.

Southgate Regional Center for the Developmentally Disabled Southgate, MI Jan 1977 – Sept 1988

RN I / RN II

Worked as Attendant, Activity Training Aide, Paraprofessional Trainer, Nursing Service Supervisor, RN1 and 2.

Graduated from Nursing School in 1987.

EDUCATION & LICENSING

Wayne County Community College Detroit, MI Graduated 1987

Associates Degree in Science Concentration: Nursing

Licensed States:

Florida

Ohio

Michigan

REFERENCES

Available Upon Request



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