Customer Service Post Op

Key Skills:

Order Entry

Transcription

Diagnostic Test

Medical Terminology

Customer Service

HIPAA

OSHA/HIV/AIDS

Patient Information Management

Medical Data Entry

Billing and Collections

Insurance & Claim Processing

Phlebotomy

EKG

Languages

English

Certifications

CPR

HHA /CNA/PCT

First Aid

Phlebotomist

Nickisha Graham

1900 NW 39th Ave Coconut Creek, FL 33066 954-***-**** *********@*****.***

Profile

Over 4 years of Home Health Care experience

Extensive knowledge of medical terminology and products/procedures

Dedicated individual; reputation for consistently going beyond what is required

Education & Certifications

Florida Career College- Margate, FL

Patient Care Technician, 2012 (GPA: 3.25)

Certifications: CPR, HHA, First Aid, HIV/OSHA, Medical Errors, Alzheimer's Disease, HIPAA, Domestic Violence, Assisting Patients with Self-Medication

Professional Medical Experience & Training

Alternative Home Healthcare, Tamarac, FL

Home Health Aide, 2010-2011

Assisted with providing compassionate care to the elderly ensuring to preserve the quality of life

Assisted patients with activities of daily living

Provided assistance with bathing, feeding, grooming, dressing, changing, light housekeeping, etc.

Recorded patients vitals - temperature, blood pressure

Assisted with other duties as requested

Care Givers of America

Home Health Aide, 2013-2014

Change dressings

Perform a variety of duties as requested by client, such as obtaining household supplies and running errands

Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship

Administer prescribed oral medications under written direction of physician or as directed by home care nurse and aide

Veranda Club Assistant living, Boca Raton FL

CNA/Receptionist 2015-2016

Assist resident with daily activity living (as requested)

providing excellent customer service

responsible for opening and closing of lobby

setting Doctor's Appointments Ext.

Surgery Center of North Miami, North Miami FL

Phlebotomist/EKG/OR floater/Front Office 2017-2022

Labs, Drawing blood completing requisition form storing and sending out Labs

Setting up opening or room breaking down and turning over our rooms

Sterilizing instruments and cleaning autoclave packaging instruments

Assistant doctor in surgery opening breast implants weigh-in tissue recording lipo numbers & volume

Logging implant numbers in logbook and computer implant claims ordering supplies assisting in recovery

Setting appointments consultations setting follow-up post op appointments answering phone directing phone calls

Assistant with post-op patients Putting patients in exam rooms

Undressing post-op patients for doctor dressing post-op patients with post-op care instruction

Removing of drains removing Staples removing steri strips

Reference upon request

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