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Customer Service Business Development

Location:
Miami, FL
Posted:
September 11, 2023

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Resume:

Ruben Antivero

Cellular 786-***-****

adzmnh@r.postjobfree.com

Summary

Dedicated Air Ocean Export Supervisor with 6 years in experience in all aspects of air export and warehouse operations. Strong understanding of the Freight Forwarding and Logistics Industry and willingness to accept new challenges. Skilled at controlling operational procedures, including process mapping and rate negotiations. Proficient in establishing and maintaining customer relations. Extensive background experience in transportation and logistics. Professional Experience

CRAFT MULTIMODAL / LATIN PRO - Miami, FL

Senior FCL Ocean Export Specialist Sep 2022 - Sep 2023 Processed Full-container ocean export shipments from USA vendors to overseas customers worldwide. Arranged inland transportation, book shipments with ocean carriers and consolidators, process US export customs, and scan or courier documentation to overseas customers. Provided needed tracking and tracing as needed. Created export shipping rates when requested by customers. Created invoices and pay suppliers for each shipment. Coordinated new US vendor shipments with overseas units for order fulfillment. Created shipping rates and invoices for shipments. Oversees and manages all aspects of the export process for a company. Prepares and processes export documents, invoices, and paperwork for domestic and international shipments. Coordinates with various departments, suppliers, forwarders, and agents to obtain the latest shipment information. Ensures compliance with regulations, safety standards, and taxes for exporting goods. Monitors and routes shipments according to company policies.

CAROTRANS - Miami, FL

FCL Ocean Export Coordinator March 2021 - Sep 2022 Processed Full-container ocean export shipments from USA vendors to overseas customers worldwide. Arranged inland transportation, book shipments with ocean carriers and consolidators, process US export customs, and scan or courier documentation to overseas customers. Provided needed tracking and tracing as needed. Created export shipping rates when requested by customers. Created invoices and pay suppliers for each shipment. Coordinated new US vendor shipments with overseas units for order fulfillment. Created shipping rates and invoices for shipments.

TRITON LOGISTICS – Miami, FL

Air and Ocean Operation Supervisor / Pricing and Sales Support July 2019 – March 2021 Customarily and regularly directs the work of staff ensuring timely and accurate processing of documentation and operations. Exercises the authority to hire, discipline, reward or discharge employees. Exception Handling. Communication to Branch/Overseas. Communication with the Transport/ Gateway management to ensure best possible rates and service practices are achieved. Adhering to proper Routing of Shipments. Updates and verifies Tariffs and Rates. Update Customer ID/Monitor Credit. Exercise discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals. Responsible for ensuring highest quality and accuracy of document processing. Responsible for customer satisfaction and customer retention by implementing effective service capabilities. Responsible for adherence to U.S. customs, TSA, and all other government agencies. Responsible for general compliance with all trading countries/partners (Rules & Documentation). Responsible for staff training. Ensures that information between customer service, document processing group, and customers flows efficiently and accurately. Holds regular meetings with staff to discuss problems, issues, ideas for improvement. Responsible for continuous improvement of service processes to drive gains in quality and productivity. Assists the day-to-day operations of the export department to ensure that customer requirements are met. Performs other duties as assigned by Director/CEO.

LATAM CARGO USA, LLC – Miami, FL

Pricing & Sales Manager Sep 2018 – July 2019

Gather and analyze pricing data to develop pricing strategy for sales and existing customers, improving structure and efficiency while increasing profits. Feed updated pricing into the network and distribute to the proper operational channels timely.

Present quotes to products, sales, account management and network. Provide regular and ad hoc pricing analysis and reporting. Receive and update global rate revisions and disseminate to appropriate level. Validate sales quotations for accuracy and profitability. Monitor contract rates and alter local pricing in conjunction with market conditions. Take initiative in identifying and resolving issues around pricing and margin. Analyze market dynamics, pricing trends, market opportunities, operating and sales margins in order to develop customer-specific reports, procedures and tools for pricing and quoting. Established single point of contact for Airlines/Steamship Lines based on Commercial and Pricing Managers to obtain pricing support for maintenance bid engagements. Increased win rates and improved productivity. Advises to the Business Development and CEO on Sales Activities and client responses. Manages various management reports and updates on a weekly and monthly basis. Develop and execute long and short-range sales plans to meet and exceed sales objectives as established by the CEO. Develop and execute strategies to implement lead generation initiatives targeted industries

GLOBAL CARGO CORPORATION - Miami, FL

Pricing Supervisor and Sales Executive June 2009 – May 2018 Gather and analyze pricing data to develop pricing strategy for sales and existing customers, improving structure and efficiency while increasing profits. Feed updated pricing into the network and distribute to the proper operational channels timely.

Present quotes to products, sales, account management and network. Provide regular and ad hoc pricing analysis and reporting. Receive and update global rate revisions and disseminate to appropriate level. Validate sales quotations for accuracy and profitability. Monitor contract rates and alter local pricing in conjunction with market conditions. Take initiative in identifying and resolving issues around pricing and margin. Analyze market dynamics, pricing trends, market opportunities, operating and sales margins in order to develop customer-specific reports, procedures and tools for pricing and quoting. Established single point of contact for Airlines/Steamship Lines based on Commercial and Pricing Managers to obtain pricing support for maintenance bid engagements. Increased win rates and improved productivity.

Advises to the Business Development and CEO on Sales Activities and client responses. Manages various management reports and updates on a weekly and monthly basis. Develop and execute long and short-range sales plans to meet and exceed sales objectives as established by the CEO.

Develop and execute strategies to implement lead generation initiatives targeted industries Air and Ocean Import/Export Supervisor

Customarily and regularly directs the work of staff ensuring timely and accurate processing of documentation and operations. Exercises the authority to hire, discipline, reward or discharge employees. Exception Handling. Communication to Branch/Overseas. Communication with the Transport/ Gateway management to ensure best possible rates and service practices are achieved. Adhering to proper Routing of Shipments. Updates and verifies Tariffs and Rates. Update Customer ID/Monitor Credit. Exercise discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals. Responsible for ensuring highest quality and accuracy of document processing. Responsible for customer satisfaction and customer retention by implementing effective service capabilities. Responsible for adherence to U.S. customs, TSA, and all other government agencies. Responsible for general compliance with all trading countries/partners

(Rules & Documentation). Responsible for staff training. Ensures that information between customer service, document processing group, and customers flows efficiently and accurately. Holds regular meetings with staff to discuss problems, issues, ideas for improvement. Responsible for continuous improvement of service processes to drive gains in quality and productivity. Assists the day-to-day operations of the export department to ensure that customer requirements are met. Performs other duties as assigned by Director/CEO.

ECU-LINE WORLDWIDE - Miami, FL

Import Account Manager Jan 2001- Jun 2009

Daily management and coordination of import shipments. Responsible for document processing, preparing bonds, load list, manifests. Follow-up with carriers and oversea agents. Knowledgeable of US regulations. Customer service skills, Ability to multi-task as well as problem solve. Domestic/International Customer Service Position covers a wide range of duties. Including Dispatch, Data Entry, Rate Quotes, Tracing, Heavy phones and a variety of other activities. Maximize profit for each account / shipment - charge for all services. Extensive experience in foreign to foreign shipments.

Establishing relations with carriers in order to negotiate rates. Education and Training: TSA Coordinator Certification (Jan 2009 – May 2018), Dangerous-Hazardous Compliance and Training (Jan 2009 May 2018), Import/Export/Freight Forwarding Certification (2001), Miami Springs Senior High School - Graduate – Diploma Languages: Fluent in English, Spanish and Portuguese References: Mariana Palacios-Suarez – YRC Sales Executive



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