Career Objective

To obtain a challenging, long-term administrative position in an environment that will enable me to utilize my

leadership, strong interpersonal skills and organizational abilities to further develop my work experience.

Qualifications

I am a dedicated, energetic, and very detail-oriented individual that believes hard work, organization and diligence are the keys to success. I have excellent customer service skills and the ability to multi-task in a fast paced environment. I am a quick learner, great team player and capable of working independently with little supervision. I aspire to continue my education and make a positive contribution to my work place, as it is my sole purpose to become an essential asset and valuable addition to this career field.

Professional Experience

Date of Employment : Jan. 2008-Feb. 2015

Children’s Dental Office, P.A.

Olney, MD

Office Supervisor

Supervise both administrative & clinical aspects of the practice, build and maintain strong patient relationships,

respond to and resolve patient concerns/complaints & billing inquiries in person and via phone, plan and

conduct our monthly staff meetings & daily morning huddles, arrange “lunch & learns” & CE seminars with

vendors, coordinate patient scheduling & triage patients as needed for emergency appointments, assist in

scheduling hospital cases & obtaining required pre-authorization’s, assist as overflow & perform patient check-

in/check-out duties, present proposed treatment plans to patients (always stressing the importance of the

recommended dental care/restorative treatment,) go over the estimated co-pays that are expected at the time

services are rendered, offer patient financing options such as care credit, verify insurance eligibility on a daily

basis, process pre-determination requests with supporting narratives and/or diagnostic pre-operative x-rays

and intraoral images (ensuring all documentation is properly attached and correctly noted on claim form,)

schedule lab pick-ups and handle all pathology related procedures (e.g.: excisional biopsy,) process medical

billing/claims for non-covered dental procedures when medically necessary (e.g.: frenulectomy/splints,)

maintain inventory & order/stock office supplies, monitor and report employees’ use of sick/vacation days and

unpaid leave for proper record keeping such as payroll & schedule changes, contact temp agency and request

substitute staffing for assistants & hygienists when necessary, arrange school presentations during dental health

month, post mail checks & insurance payments into database, prepare/send out invoices, follow-up with

insurance companies on outstanding claims/pre-authorization requests and other related matters, process daily

electronic check deposits and credit card batch-out, process end of-day reports ensuring producers are correctly

accounted for and production/collection amounts are accurately balanced, ensure phone lines are turned over at the end of the day with message stating Dr. on call, & that the office is properly closed & secured in the evening.

Professional Experience

Date of Employment : 2007-2008

Bethesda Health Research

Bethesda, MD

Receptionist

Welcome and greet patients as they enter the office, register patients and assist with relevant paperwork,

ensure all demographics and insurance information is correctly entered into database, create and maintain

patient medical charts, schedule and confirm appointments, answer and operate a multiple phone line system,

verify insurance eligibility and collect necessary co-payments, obtain referrals and pre-certifications, request

lab results and medical reports for physician ordered procedures, call in prescriptions to pharmacies, order

office/laboratory supplies, process record transfer requests, arrange for outside billing agency to pick-up

“super bill” forms for proper insurance claim filing at the end of each week, fax documents, assist as a bilingual

Interpreter, operate study manager software, etc.

Professional Experience

Date of Employment : 2006-2007

Community Radiology Associates

Rockville, MD

Patient Services Coordinator

Facilitate patient’s pre-registration by ensuring all demographics and insurance information is correctly

entered into database, schedule appointments and nuclear medicine studies, contact physician offices to

verify appropriate medical procedures, inform patients of specific pre-operative instructions for certain

exams, obtain lab results for contrast based studies, operate Vital Works and Fusion RIS software, handle

clerical duties and various customer service related requests.

Academic Education

Dates of Attendence: 2001-2005

Wheaton High School- Silver Spring, MD

High School Diploma, 2005

Skills and Capabilities

Microsoft Office Suite

Can type 50 wpm

Strong Computer skills

Knowledge of Medical and Dental terminology

Knowledge of ADA and CPT/ICD-9 codes

Knowledge of Medical and Dental Insurance Programs

Ability to read and interpret common written dental materials

Bilingual (fluent in Spanish and English)

References

References are available upon request.

Dear Sir or Madam,

I am seeking employment with your organization and have enclosed my resume for your review in light of your current needs for a Receptionist. I am very interested in this position, and would truly enjoy working with your practice, as I see this as an excellent opportunity for growth and job security. I am a dedicated, hardworking, self-motivated individual. I hope you will find my qualifications and experience satisfactory for this position and would appreciate your careful consideration.

My work background is diverse and covers an array of experiences that would be directly transferable to your company for this position. Highlights include:

Experience in customer service and administrative support

Strong etiquette and interpersonal skills

Ability to learn new computer programs and software

Experience in dental/medical field

Fluent in Spanish and English

As my resume reflects, I have an extensive background of interacting with people face to face, as well as responding to high volume phone contact, while maintaining order. Furthermore, I have the speed and agility to handle multiple tasks in a fast-paced environment.

I believe I am well qualified for this position and deeply confident that with my skills and your needs, I will be able to contribute significantly and prove myself valuable to your staff and organization’s work. My salary requirements are negotiable; I welcome the opportunity to discuss this with you personally.

I appreciate your courtesy in taking the time to review my resume, and I look forward to hearing from you soon. If I can provide any additional information or should you desire to arrange an interview, please contact me at your convenience.

Sincerely,

Myra Torres

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