Customer Service Front End
Resume:
Stephanie Jones
Shreveport, Louisiana 71129
Cell: 318- 422- 6576
Email: adzmmt@r.postjobfree.com
Objective:
To provide cooperative leadership, along with exceptional learning and motivation of others, in a customer friendly environment
Qualifications:
Successful team leader qualified for opportunities within mutual organizations benefiting in quality service to all customers for visible achievements in profits for the sake of the corporations.
My innovative skills can be shown professionally in the following areas:
Effective employee training
Outstanding file maintenance in a fast pace environment
Understanding of Microsoft Word, Excel, and Access
Cooperative motivator as well as a learner of all trades
Unsurpassed Management Skills related directly to hiring quality staff that’s proficient in utilizing their skills and talents to take a company beyond its highest standards.
Outstanding knowledge and niche for balancing multiple priorities with great strategies to exceed tasks goals.
Shows professionalism and quality control that will impact the company image, expand retention of employees, and express customer loyalty for the company.
SAP (System Applications and Product)
Education:
Wiley College – Shreveport Campus – Marshall, TX May 2012 - MAY 2014
Bachelor of Business Administration
Director’s List
Honor Roll
Perfect Attendance
Remington College- Shreveport Campus, Shreveport, La March 2010- March 2012
Associate of Science Degree in Business Office Management
Director’s list
Honor Roll
Perfect Attendance
Experience:
Human Resource – Payroll December 2012 –September 2013
The Bradford, Shreveport, La
Handle all of the employees’ payroll, time- clock punches, benefits, FMLA, certifications, licensures, employment verifications.
Completes weekly, monthly, and quarterly reports, as deemed necessary by the Administrator.
Maintains various databases; designs reports for payroll time-reporting purpose and personnel utilizing various computer software programs, including (not limited to) Microsoft Words, Excel, SmartLinx, and American Health Tech.
Relates knowledgeable information regarding employees’ rates and benefits to all department heads and employees.
Complete Federal, State and miscellaneous forms including verifying employment.
Provide job candidates by screening, interviewing, and testing applicants.
Obtains all pre-employment and employment requirements.
Monitors unemployment claims by reviewing claims, substantiating documentation.
Orients new employees by providing orientation information packets; reviewing company policies.
Assist the Administrator in other duties as directed.
Complete daily Census hours.
Orders all office supplies while staying in monthly budget.
Orders all uniforms for new, full time employees and their yearly anniversary dates.
Files Scan and Organizes.
Other duties as assigned.
Staffing Specialist May 2008 - November 2011
Command Labor, Shreveport, La
Responsible for recruiting and screening new applicants
New hire orientation
Employee scheduling and payroll
Handle all incoming and outgoing correspondence related to company operations and affairs
Clerical duties including but not limited to filing, typing, phone dispatch, assisting visitors, ordering office materials and appointment scheduling
Sales Department Supervisor December 2009- December 2010
Home Depot, Shreveport, La
Customer service, supervising associates, coaching, and training
Evaluate staff performance, created performance goals and give performance review.
Scheduling (created/reviewed) staff, interviewing, input time.
Maintained department, first phone inventory ordering, filling orders, processing clearance reports, transferring brother and sister request and tracking inventory
Balancing and verify vault, decision making
Front End Supervisor July 2005 - December 2009
Home Depot, Shreveport, La
Customer service, supervising associates, coaching, and training
Evaluate staff performance, create performance goals and give performance reviews
Scheduling (created/reviewed) staff, interviewing input time
Maintaining frontend of store balancing and verify daily cash draw
Managed front end operations, determined and met customer needs, created and reviewed data, interviewing, balanced vault, decision making
Special Service Supervisor July 2005 – December 2007
Home Depot, Shreveport, La
Customer service, supervising associates, coaching and training
Create Special orders, quotes, will calls, follow ups update special order books and handle customers issues
Evaluate staff performance, created performance goals and give performance reviews
Scheduling (created/reviewed) staff, interviewing, input time
Balanced and verified vault, decision making
Cashier/ Phone Operator / Special Service Associate February 2000 – July 2005
Home Depot, Shreveport, La
Handled large amount of cash
Assisted customers interior and exterior, customer and special orders follow-up,
Created quotes, processed phone sales, merchandise lookup
Office Coordinator February 1999 – October 1999
Dianne Boyt Insurance, Mansfield, La
Posted payments, balance ledger, create quotes
Wrote payroll checks, answer phone, and customer follow up
PC Skills
Microsoft Office 2007 & 2010 Word, Excel, Access, QuickBooks Pro, PowerPoint
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