ROBERT SHUPP

** ***** ******* ******, *****, PA *7540

864-***-**** · adzmmd@r.postjobfree.com

OBJECTIVE

Acquire a Management, Customer Service/ Sales, or related position where I may utilize my skills overcoming customer objections, and problem solving, to increase profitability and customer satisfaction.

EXPERIENCE (20 + Years)

Sr. Single Store Representative: Milwaukee Power Tools / TTI

Responsible for Contractor sales, new product merchandising and maintaining display set integrity, training store personnel on all TTI products including usage and superiority over our competitors products.

Raised sales volume from 1.3 million to 5.5 million

Achieved my store ranking in the top 50 of over 2,300 stores nationally for sales volume

As Sr. SSR I took on the responsibility of training several interns and many of the new hires on our team

Sales Consultant: CB Structures Inc., New Holland, PA

Utilized sales leads to engage customers leading to building quote that would ultimately lead to a contract agreement and then guided customer through the construction process.

Achieved 500 club status for net contribution margin of over $500,000

Averaged over 1.3 million dollars in gross sales per year

Sales Representative: Turner Buick GMC, New Holland, PA

Mentored customers through the automobile purchasing process. Negotiated terms of sale, including finance options. Maximized profits by up-selling after sale options like warranties and insurances.

Earned 15% of my monthly sales through previous customers and referrals.

Sales Consultant to General Sales Mgr. : New Holland Auto Group, New Holland, PA

As General Manager I oversaw all aspects of daily operations for a large volume multi brand car dealership.

I started as a sales person, then received training in all departments including service, F&I,bookkeeping,and fleet sales

I oversaw hiring, and implemented a program for training and motivating a 25 person sales team

I was responsible for ordering vehicle stock and controlling floorplan expense

Was influential in setting up programs for client retention and positive customer service ratings

EDUCATION

Sales Brain /Neuromarketing Training, Lancaster, PA

Joe Verde Sales Training, Chicago, IL

Diploma, General Business Courses, Garden Spot High School, New Holland, PA

MILITARY SERVICE

United States Marine Corps : 5th echelon rebuild qualified mechanic

Achieved Rank of E-4 Corporal

Received 2 letters of commendation.

References Available Upon Request

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