AKUD MC-RINE FUASAH

adzmlu@r.postjobfree.com Buea-Cameroon +237*********

Summary

Results-driven Hotel Restaurant Manager with over 3 years of successfully overseeing restaurant operations, driving revenue growth, and delivering exceptional guest experiences. Strong leadership skills, adept at team management, and a deep understanding of industry trends. Expertise in financial management, menu development, and customer service excellence. Experience

FINI(First International Inn) Hotels, Cameroon

Hotel Restaurant Operations (Branch)Manager 2021- Present

Oversee all aspects of restaurant operations, including staff management, customer service, inventory control, and financial performance.

Implement strategies to enhance guest satisfaction and drive revenue growth, resulting in a 10% increase in sales.

Develop and train staff on service standards, ensuring consistent delivery of high-quality service.

Collaborate with the culinary team to create innovative menus and maintain food quality standards.

Conduct regular performance evaluations and provide coaching and guidance to team members.

FINI(First International Inn) Hotels, Cameroon

Assistant Restaurant Manager 2019 - 2021

Assisted in managing daily restaurant operations including scheduling, inventory management, and guest relations.

Implemented cost control measures resulting in about 8% reduction in expenses

Mentored new staff members, ensuring adherence to service standards and procedures.

Collaborated with the management team to develop and implement marketing strategies to attract new clients.

Handled customer inquiries, complaints and feedbacks, resolving issues promptly and ensuring guests satisfaction.

Le Secret Restaurant, Cameroon

Cook (Part Time) 2017 – 2019

Processed customer orders accurately and within agreed timeframes to meet service standards while going above and beyond to accommodate unusual requests.

Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail including appointment scheduling. Education

Professional Master in: Business Management

University of Douala, Cameroon (2019-2021)

Bachelor’s Degree in: Business Management

University of Douala, Cameroon (2016-2019)

G.C.E Advanced Level Certificate

Government Bilingual High School Mbengwi (2014-2016) Language proficiency

Language Speaking Proficiency Writing Proficiency

English Native Native

French Conversational Intermediate

SKILLS/ EXPERTISE

Team Leadership

Great communication

Customer Service Excellence

Computer Literacy(word, excel, google docs)

Operations Management

Problem Solving

Financial Analysis and Budgeting

Inventory Control

Self-motivated

Reference: Upon request

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