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Administrative Assistant Customer Service

Location:
New Paltz, NY, 12561
Salary:
$60,000
Posted:
September 11, 2023

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Resume:

JOY WEBER-MAASS

*** **** ****, ***. ***, Pleasant Valley, NY 12569

adzmlm@r.postjobfree.com

Cell 845-***-****

SUMMARY OF QUALIFICATIONS:

Extensive administrative and secretarial experience.

Extensive computer office software knowledge including MS Office Suite (Word, Outlook, Excel), Publisher, Outlook, OpenOffice, Adobe Professional/Acrobat and various specialized database software.

Skills in areas of multi-tasking, problem solving, streamlining and organization,

Dependable, thorough and well-organized planner,

Honest, reliable and productive.

RELEVANT SKILLS & EXPERIENCE

ADMINISTRATIVE:

Coordinated program activities such as seminars and conferences.

Performed calendar coordination of meetings. Set up video and conference calls.

Coordinated travel and hotel itineraries.

Created and updated reports on a regular basis.

Used Quickbooks accounting software for billing, invoicing, employee timekeeping and bank checks.

Provided complex, technical word processing/spreadsheet/database manipulations.

Created brochures and flyers using Publisher. Produced monthly newsletter and distributed.

Ordered and maintained office supplies.

Handled general office paperwork, received incoming mail and logged it into database, faxing, copying, and maintained extensive filing system.

Created new project records to programs by entering information into large databases.

Handled public concerns about environmental health issues. Entered into database.

Administrative assistant responsibilities to department supervisor.

Provided training to new staff.

Provided backup coverage to department staff.

CUSTOMER SERVICE:

Answered incoming calls and performed reception work including providing information concerning unit procedures, taking and referring callers to appropriate staff.

Answered inquiries for the public regarding programs.

SUPERVISION:

Supervised operations in the corporate purchase order room and managed workflow of temporary personnel.

Coordinated the workflow of employees in the documentation department.

EMPLOYMENT & VOLUNTEER HISTORY:

2017 – present SENIOR OFFICE ASSISTANT Dutchess Co. Dept. Behavioural & Community Health

2016 – 2017 OFFICE/ ADMINISTRATIVE ASSISTANT Ethan Allen Staffing Solutions (Temporary assignments)

2014 – 2015 ADMINISTRATIVE ASSISTANT Manpower Services (Temporary assignments)

2013 – 2013 HOME CARE COORDINATOR (Volunteer position)

2012 – 2012 SENIOR ADMINISTRATIVE ASSISTANT Kendall Stormwater Services

2011 – 2012 SECRETARY Barry H. Friedman, Esq.

2008 – 2011 SENIOR ADMINISTRATIVE ASSISTANT Cornell Cooperative Extension Dutchess County

2007 – 2008 SENIOR ADMINISTRATIVE ASSISTANT Ethan Allen Staffing Solutions (Temporary Assignments)

(previous employers prior to 2007 provided upon request)

EDUCATION:

Dutchess Community College, Poughkeepsie, NY – A.A.S. in Computer Information Systems



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