Lindsay Gonzalez

adzmll@r.postjobfree.com

+1-916-***-****

I am equipped with multiple years experience and have excelled within the customer service and sales industries. I consider myself a hard worker, fast learner, and super positive team player always ready to learn and grow within my position. I love a challenge and thrive in fast paced environments. Work Experience

Inside Sales Account Manager

Wesco - Roseville, CA

May 2022 to Present

• Responsible for maintaining relationships with decison makers for my assigned accounts in order to maintain their business within Wesco.

• Multi task between multiple different internal programs to fulfill orders placed by customers assigned to me.

• Responsible to hit monthly and quarterly goals set for sales expectations specific to my workload.

• Handle heavy inbound/outbound calls throughout the day from customers.

• Programs used daily: Microsoft office, outlook, word, teams. Adobe, Google docs, multi-line phones.

• Upselling products based on customer needs.

Call Center Team Lead

Green Day Power - Sacramento, CA

March 2019 to May 2022

• Heavy outbound calling via automatic dialer to customers.

• Handled heavy multi line inbound calls to trouble shoot problems and direct to the correct department.

• Set up appointments for our technicians and installers for different home improvement projects.

• Used problem solving and fast thinking to de-escalate any issues occurring with installations or unhappy customers.

• Trained new employees within the call center on product knowledge and company culture.

• Handled calendar to dispatch appointments.

Assistant Call Center Manager

Syntrol Solar - Sacramento, CA

January 2013 to October 2018

• Onboarded and interviwed new employees.

• Managed schedules, PTO requests, completed disciplinary actions if needed.

• Taught product knowledge about company systems to employees.

• Did outbound/inbound calling to customers who were interested in our services.

• Dispatched service calls and introductory appointments. Skills

• Order Entry

• Salesforce

• Pricing

• CRM Software

• Upselling

• Multi-line Phone Systems

• Negotiation

• Microsoft Powerpoint

• Customer Relationship Management

• Inside Sales

• Cold Calling

• Google Docs

• Telemarketing

• Account Management

• Time Management

• Purchasing

• Microsoft Outlook

• B2B Sales

• Outbound Sales

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