Customer Service Supply Chain

BEN LEAL

*** *. ******** ******, **** Covina, California 91791 adzmka@r.postjobfree.com 626. 222.3868

A skilled and effective customer service professional with a progressive career in consumer product sales, marketing, and distribution. Qualified for challenges requiring expertise in customer service and customer retention, supply chain management, service quality and problem resolution. Dedicated leader with the ability to motivate and inspire teams to deliver results, while fostering a supportive and secure environment, where employees can enjoy their jobs, without compromising customer service or product delivery. WORK EXPERIENCE

Customer Representative 2019 - Present

Matthews International City of Industry, CA

●Increased business in the last 2 quarters by 120%.

●Place daily orders for customers.

●Follow up with vendors to ensure product arrives on time. Merchandiser 2009 - 2018

Kelly Paper Company City of Industry, CA

●Monitored the inventory needs of individual stores based on store size and their target customer demographics.

●Negotiated product quantities and delivery time-frames.

●Required lifting and moving products, while ensuring use of proper safety practices and equipment.

●Handled supply/production problems as they arose.

●Improved customer response time for quote requests from individual stores in a timely manner.

●Consistently demonstrated high quality customer service that exceeded stores’ expectations, which resulted in being honored with 14 legendary employee achievement awards.

●Restored customer confidence in company service and quality by delivering personalized service.

●Supervised and trained junior merchandisers.

Retail Product Manager 2007 - 2009

Kelly Paper Company City of Industry, CA

●Oversaw the addition of new products.

●Managed the marketing and enhancement of existing products to determine the products that would benefit the company’s revenue and increase products’ margins.

●Established successful working relationships with manufacturers and vendors to understand customer trends.

●Evaluated products’ performance to remove items with low performance and increase inventory of fast-selling items.

Merchandiser 2005 - 2007

Kelly Paper Company City of Industry, CA

●Responsible for planning and developing the strategy with respect to selection of products that would enable stores to meet sales and profit targets.

●Worked closely with stores to maintain key customers.

●Maintained computer proficiency and knowledge to utilize applicable software programs.

●Performed rapid responses to customer requests that led to a quote-to-orders ratio of 35% of quotes turning into product orders.

●Executed product sales and distribution logistics from ordering items, tracking items’ location, confirming delivery, and responding to customer inquiries.

Store Manager 1988 - 2005

Kelly Paper Company Pasadena, El Monte, Upland, CA

●Responsible for managing successful retail store locations, with up to five employees, including inventory management, day-to-day operations, staff recruiting, hiring, training and coaching, sales and product delivery, and customer service.

●Fostered a team environment focused on excellent customer service delivery.

●Consistently exceeded stores’ performance and sales goals, while promoting a positive company image and service mission.

●Developed the Pasadena store into the most profitable store in the company by understanding customers’ purchasing patterns to establish inventory efficiency and improve margins; which led the Pasadena store to win store of the quarter nine times.

●Increased retail sales, at every store by promoting positive employee engagement focused on group success and building core customer relationships.

●Maintained stores finances and expenses, and established controls to enhance employee accuracy at registers, developed employee work schedules with minimal overtime, ensured inventory optimization and product availability, and administered accurate daily balance forms.

●Facilitated detailed new employee training procedures and product expertise, which cultivated quality employees; and resulted in several of the employees I managed being promoted to store managers. Skills/ Qualities

• Budgeting and expense management • Positive attitude

• Computer proficiency • Problem solving and decision making, able to

• Effective communication and people skills work autonomously

• Excellent organizational and analytical ability • Retail product management expertise

• Flexible, adaptable, and quick learner •Stellar customer service management and

• Leadership, coaching, and team building skills relationship management

• Merchandising and sales expertise • Supply chain management

• Workforce optimization and scheduling • Vendor Relations

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