Jessica Garrison

Customer Service Representative

Newnan, GA 30265

470-***-****

adzmje@r.postjobfree.com

OBJECTIVE

OBJECTIVE

To obtain an administrative assistant position in a reputable company. Bringing a positive attitude, organized approach, excellent time management skills along with Microsoft Office experience and a desire to succeed in a fast-paced environment to make a difference in the office administrative procedures.

PROFESSIONAL

EXPERIENCE

Nov 2020 -

Current

Service Center Representative, Sedgwick

● Filed new claims, assisted with questions on existing claims

● Provide claim status, updates, email and/or fax number

● Notate each claim

June 2017 –

Dec 2020

Member Services Representative, Georgia’s Own

● Processing savings withdrawals or transfers via PC or written voucher at member's request, initiating process to stop payment on savings checks at member's request

● Informing members of general information concerning their accounts

●Troubleshooting problems connecting to TeleTalk, Online Banking and Bill Pay

Sept 2016 –

June 2017

Customer Service Representative, Dillard’s

● Answers phone calls while listening attentively to customers regarding their questions & concerns about services

● Cross-trained and provided back – up for other customer service representatives when needed and called new hires to schedule interviews

Feb 2013 –

Aug 2016

Data Entry, SourceHOV

● Keyed data from documents in a timely and efficient manner.

● Assisted in the development of production formats & keying procedures

● Preformed data verification duties as required

SKILLS &

ABILITIES

• Written and Verbal

• Communication skills

• Creative problem solving

• Attention to detail

• Multitasking

• Adaptability

EDUCATION

Northgate High school -- HS Diploma 2012

Cannongate Elementary -- Teacher Pipeline Internship 2012 REFERENCES

Provided upon request

Contact this candidate