Jessica Toledo, SHRM-CP

917-***-**** (m) Bilingual - Spanish

adzmj4@r.postjobfree.com https://www.linkedin.com/in/hrbp-shrm-cp/

Education

Claremont Lincoln University Claremont, CA USA

Master of Arts (M.A.) Human Resource Management

Grand Canyon University Phoenix, AZ USA

Bachelor of Science (B.S.) Business Management

Certifications

SHRM – Certified Professional (CP) SHRM Lean Six Sigma (in progress)

SEASONED HR EXECUTIVE WITH OVER 13 YEARS OF PROGRESSIVE EXPERIENCE

Recognized for driving strategic initiatives, resourceful problem-solving, and fostering a culture of loyalty and high integrity within organizations.

Experienced Human Resource leader, strategist, and executive business partner

Master of Arts, Human Resource Management

Mastery in succession planning, job analysis, position development, leadership development, organizational development, and comprehensive recruiting

Strong analytical and interpersonal skills

Specialized in blended and long-distance learning, position and individual development, and adult learning theory

Mastery in employment law, EEO, safety, physical security, and risk mitigation

Experienced in multiple HRIS programs

SHRM CP and Lean Six Sigma (in progress)

Mastery in employment law, EEO, and risk mitigation

Professional Experience

Phoenix United

Human Resources Manager 06/2020 – Present

Human Capital Management

Increased human capital by 74% and managed new hires through onboarding, orientation, induction, and employee welcome packages. #ADDIEmethod

Reduced time-to-hire rate by 25%.

Collaborated with PR department to enhance social media brand awareness and recruitment efforts.

Successfully achieved a 2-year goal by hiring 400 employees, leading efforts in compensation guidelines, global recruitment, and job description development. #Success

Optimized recruitment, hiring, and onboarding processes through "mini-hiring marathons."

Led a proficient 5-member HR department, initially managing up to 10 employees across diverse organizational areas. #TeamLeadership #HRMastery

Strategized and executed HR policies, training, and surveys globally to align with the organization's business strategy. #HRCompliance #GlobalImpact

Conducted orientation check-ins at key milestones, reducing turnover from 60% to 10% and boosting retention.

Operational Excellence

Collaborated with senior leadership to align staffing, recruiting, and retention with organizational goals.

Implemented an Applicant Tracking System (ATS) for seamless recruitment, data analytics, and performance management. #EfficiencyAchieved

Vetted, sourced, and selected benefits vendors.

Developed pre-employment tests and interviews aligned with DiSC profiles for candidates. #HRexpertise

Streamlined operations, including expense reports for 75% of staff and benefits for 25% of employees.

Implemented succession planning and leadership development programs. #TalentGrowth

Negotiated a 401K retirement plan with a dollar-for-dollar match up to 4% and a 1-year vesting period.

Leveraged FSNP approach for the Career Pathway initiative. #ProfessionalGrowth

Created and executed a mass layoff transition plan with effective communications. #RestructuringDone

Total Human Resources Solution

Human Resource Generalist 06/2020 – 03/2021

Achieved 90% employee enrollment in the company's retirement fund.

Launched an employee engagement and retention survey with a 95% participation rate.

Reduced turnover from 32% to 26% in Q3-Q4 (2021).

Managed HR benefits management, including enrollment, COBRA, terminations, coverage QoL changes, beneficiaries, disability claims, rollovers, worker’s comp, and compliance audits.

Proposed and gained approval for a Training & Development program to increase internal growth and advancement.

Kepler Cannon

Global Human Resource Manager – Contract 01/2020 – 06/2020

Served as interim Director of Finance and Human Resources.

Secured a $417,550 PPP Loan for the organization through the Small Business Administration (SBA).

Brown Brothers Harriman

Global Employee Relations Specialist - Contract 10/2019 – 12/2019

Completed the assignment one week ahead of schedule.

Morgan Stanley

Human Resources Solutions Coordinator – Contract 05/2019 – 09/2019

Led the DataLife management cycle project (DLM) focusing on GDPR guidelines.

Catapult Learning, LLC

Human Resources Administrator 06/2017 – 04/2019

Initiated and executed a project to improve communication and information dissemination.

Streamlined onboarding processes, reducing time by 20%.

Spearheaded Time & Attendance reporting for the PCD Program, enhancing compliance and optimizing resource allocation.

Tact Medical Staffing

Payroll Specialist 12/2015 – 06/2017

Managed essential payroll functions for a diverse workforce of over 500 individuals in the medical sector.

Handled payroll processing, garnishment calculations, multi-state taxation procedures, 401K management, and other critical financial tasks.

Assisted in the implementation of a new payroll system.

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