Elizabeth Boys

Martinsville, IN *****

adzmil@r.postjobfree.com

+1-317-***-****

Excellent at using technology to limit paperwork and improve processes. Skilled at collaborating with cross-functional teams to drive business goals and reach cost-effective solutions. Excellent with time management and knowing how to utilize resources appropriately. Work Experience

Customer Service Representative Lead

DHL supply chain - Mooresville, IN

March 2023 to Present

• Conduct training for new associates.

• Maintain legible and accurate records or logs.

• Review documents prepared by members of the work group for accuracy and legibility.

• Monitor performance of associates within the work group.

• Open and/or close and secure the building as directed.

• Report unsafe conditions to supervisor if they cannot be self-corrected.

• Communicate work practices, procedures, and methods to associates. Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

• Maintain customer records and update account information.

• Maintain financial accounts by processing customer adjustments.

• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

• Train associates

• Perform other duties as assigned.

Group Coordinator Lead

DHL Supply Chain - Mooresville, IN

July 2022 to Present

1. I was promoted to a Lead position July, 2022 after working with the company for 18 months. Since becoming a Lead, I have assisted in four different departments and have identified ways to streamline and improve processes. I have trained four different teams of associates on Inbound and Outbound processes.

I have been Responsible for assigning and delegating work schedules, training associates and monitoring associate progress for the work group they are directing. I provide day-to-day direction and guidance to my team. And have been responsible for daily workloads.

• Conduct training for new associates.

• Maintain legible and accurate records or logs.

• Review documents prepared by members of the team for accuracy and legibility.

• Monitor performance of associates within the team.

• Report unsafe conditions to supervisor if they cannot be self-corrected.

• Communicate work practices, procedures, and methods to associates. Material Handler

Dhl Supply Chain Mooresville-Johnson & Johnson - Mooresville, IN February 2022 to July 2022

I came to the Johnson and Johnson DHL Location on a Labor Share Opportunity. I ended up transferring here because I saw the opportunity I had by switching to a Start Up Location. Since transferring I have been given the freedom to learn as much as possible about the systems we utilize to perform many different tasks. I have really taken a liking to problem solving which requires lots of attention to detail. I have assisted with every department in the warehouse so far and have really expanded my knowledge. Material Handler

DHL supply chain energizer - Franklin, IN

April 2021 to February 2022

At DHL Energizer I was a material handler. I performed lots of different tasks and worked in many different departments. For example, I learned Picking for Parcel and also assisted with labeling boxes and cases for individual customers for Energizer. I learned the outbound process for that customer as well as the inbound. I assisted with export orders and with the Wrap Station as well making sure all pallets were sent with correct information and labels.

CEO AND SOLE OPERATOR OF SMALL BUSINESS, MAID IN INDY Maid In Indy

July 2011 to April 2020

Manage all aspects of operating a small business as the only owner and operator.

• Coordinate all aspects of accounting such as invoicing, accounts receivable, deposits, and collections.

• Designed and implemented a marketing scheme to introduce the business to the public and continue to market the business on a regular scheduled basis

• Excellent communication skills when greeting clients, listening and assessing requested desires, and assisting to satisfy needs.

• Correspond regularly with clients to schedule appointments and address concerns and needs. ANALYST CONSULTANT

RETIREMENT SERVICES DIVISION OF ONE AMERICA FINANCIAL PARTNERS INC August 2007 to July 2011

Acted as a member of a team to asses and dissect group retirement plans to service clients

• Facilitated and organized meetings for small projects

• Was responsible for the overall quality of service given to internal and external clients.

• Responsible for core activities of participant/client service, administrative record keeping including accuracy, timeliness and documentation of communication.

• Prioritized workload in compliance with established turnaround times and deadlines

• Responsible for making systematic changes to participant plans and annual statements. Customer Service Representative Lead

DHL Supply

Education

High school diploma in Business Administration

Martinsville High School - Martinsville, IN

August 1999 to May 2003

Some college in Business Management and Business Marketing IVY TECH COMMUNITY COLLEGE OF INDIANA

2003

Skills

• Analysis Skills (10+ years)

• Business Management (10+ years)

• Driving

• Dissection

• Research (3 years)

• Project Management (1 year)

• Meeting Facilitation

• Presentation Skills (10+ years)

• Leadership (3 years)

• Conflict management (10+ years)

• Process improvement (10+ years)

Additional Information

SUMMARY OF QUALIFICATIONS AND SKILLS

• Over 10 years of highly successful, professional experience in customer service.

• Strong analytical and decision-making skills.

• Motivated towards achieving set goals and deadlines in a timely manner.

• Exceptional interpersonal communication skills; both written and verbal.

Contact this candidate