Customer Service Delivery Driver
Resume:
John Horton
North Myrtle Beach, SC 29582
********@*****.***
SUMMARY OF QUALIFICATIONS
Excellent organization and communication skills: verbal, written and presentation.
Possess ethics and character of the highest caliber.
Credited with giving 100% effort and motivation subordinates to the same level of performance.
Consistently achieved award ranking for management and customer service.
Fundamental understanding of sales projections and budgeting.
Enthusiastic and positive, able to anticipate individual needs.
Self motivated, display a high degree of professionalism.
Ability to work independently or as a team player.
Demonstrate professionalism in dealing with difficult individuals and unanticipated issues.
Impeccable time management skills to maintain efficiency.
Skilled at building and maintain rapport with associates and management.
EXPERIENCE
Parrish Tires, Conway, SC
Delivery Driver/Warehouse Associate 2021-2023
Delivered Tires and accessories in a timely manner.
Responsible for inventory and accuracy of the delivery for all customers assigned for the route.
Ensure that all monies are collected from our customers correctly and turned into the customer service manager at the end of the shift.
Warehouse duties include picking orders for the following day and unloading LTL trucks when not delivering product.
Bass Pro Shops, North Myrtle Beach, SC
Receiving Team Lead 2011-2021
Supervised staff up to 13 people in a $23-26 million annual sale facility.
Ensured accuracy of inventory when receiving a LTL truck through reports and using a RF gun. Every item had to be accounted for.
Performed weekly audits on storage containers to control inventory shrink.
Responsible for executing transfers to our sister stores.
Home Depot, North Myrtle Beach, SC
Flooring Specialist 2006-2011
Support customers first by asking open-ended questions and listen to customer needs to determine what type of products they need.
Demonstrated thorough knowledge of product benefits and features.
Drive sales to support department and store sales goals.
Expert knowledge of installed sales and Special Order Sales on all flooring products.
Performed How-to -Clinics for Do-It-Yourself customers.
Flooring Specialist 2004-2006
Pursued customers in the aisle to ensure they have the help they need and qualify the customers for add-on sales.
Offered credit services for these in need of financing there projects.
Answer call buttons through-out various departments to provide world-class customer service.
Received notification for excellent performance and became employee of the month numerous during my tenure at Lowe’s
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