Julia Miller

**** ******** **

Fort Worth, TX ***35

adzmia@r.postjobfree.com

832-***-****

PROFESSIONAL INFORMATION:

Private Contract Caregiver 2019-2023

Lake Worth ISD 2016-2019

Substitute Teacher Multi Academic Studies/Variety Schools and Age Groups

Texas Lube and Tune 2011-2016

Office Manager and Dealer Sales Rep

La Quinta Inns and Suites, Inc. 2008-2011

Front Office Desk /Manger on site /Trainer

Customer service and sales ..all inclusive operations.

Dell Financial Services Call Center 2006-2007

Led a quality team to support customer care operations with a focus on customer satisfaction, retention, and profit enhancement initiatives..

Sears Holding Corp. Call Center 2002-2006

Sears Quality Management /MOS Coach/Business Process Improvement Team

Previous Sears National Customer Relations Special Handling Team Lead

Previous Sears National Customer Relations Retail Team Temporary Manager on Duty

Previous Sears National Customer Relations Retail Pilot Team Advocate

LaQuinta Inns and Suites, Inc 1995-2000

LaQuinta Inns and Suites, Inc. Assistant Day Manager/Night Manager/Auditor

BUSINESS EXPERIENCE SKILLS:

Call Center: Front lines, Training, Coaching, Quality Call Auditing and Business Process Improvement

Proven Team Quality Control Improvement and Success, Individual and Company Sales

Inventory, merchandising, and display competent

History of customer retention and drive for excelling service and satisfaction

Highly Organized

Detail -Oriented

Dependable and professional

Proven leader and coach among my peers in all past occupations

Problem solving experience and applications

Extended customer service training

Extensive verbal and written communication skills

Strong independent worker

Experience in data compilation and analysis for business process improvement

Accounting, Payroll, Direct Billing

Switchboard

General Office and Clerical

Variety of company oriented software

Implemented general working knowledge of basic Word, Excel, Outlook, Peoplesoft, Witness/Access, Lotus, I Notes, (HMS, Libica, HSS, System 21)

EDUCATION HISTORY:

Texas Woman's University, Denton, TX: Criminal Justice Major and Sociology Minor

Studies toward B.S.

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