Call Center Customer Service
Resume:
Julia Miller
Fort Worth, TX ***35
*************@*****.***
PROFESSIONAL INFORMATION:
Private Contract Caregiver 2019-2023
Lake Worth ISD 2016-2019
Substitute Teacher Multi Academic Studies/Variety Schools and Age Groups
Texas Lube and Tune 2011-2016
Office Manager and Dealer Sales Rep
La Quinta Inns and Suites, Inc. 2008-2011
Front Office Desk /Manger on site /Trainer
Customer service and sales ..all inclusive operations.
Dell Financial Services Call Center 2006-2007
Led a quality team to support customer care operations with a focus on customer satisfaction, retention, and profit enhancement initiatives..
Sears Holding Corp. Call Center 2002-2006
Sears Quality Management /MOS Coach/Business Process Improvement Team
Previous Sears National Customer Relations Special Handling Team Lead
Previous Sears National Customer Relations Retail Team Temporary Manager on Duty
Previous Sears National Customer Relations Retail Pilot Team Advocate
LaQuinta Inns and Suites, Inc 1995-2000
LaQuinta Inns and Suites, Inc. Assistant Day Manager/Night Manager/Auditor
BUSINESS EXPERIENCE SKILLS:
Call Center: Front lines, Training, Coaching, Quality Call Auditing and Business Process Improvement
Proven Team Quality Control Improvement and Success, Individual and Company Sales
Inventory, merchandising, and display competent
History of customer retention and drive for excelling service and satisfaction
Highly Organized
Detail -Oriented
Dependable and professional
Proven leader and coach among my peers in all past occupations
Problem solving experience and applications
Extended customer service training
Extensive verbal and written communication skills
Strong independent worker
Experience in data compilation and analysis for business process improvement
Accounting, Payroll, Direct Billing
Switchboard
General Office and Clerical
Variety of company oriented software
Implemented general working knowledge of basic Word, Excel, Outlook, Peoplesoft, Witness/Access, Lotus, I Notes, (HMS, Libica, HSS, System 21)
EDUCATION HISTORY:
Texas Woman's University, Denton, TX: Criminal Justice Major and Sociology Minor
Studies toward B.S.
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