Keishla M. Quinones

North Brunswick, NJ

732-***-****

adzmhe@r.postjobfree.com

Summary Of Skills & Qualifications

● Knowledgeable of Microsoft Office Suite (Word, Excel, and PowerPoint)

● Self-motivated, initiative, high level of energy

● Relationship building, Motivational speaking, and excellent Customer Service skills

● Team Oriented, Dependable, and Self-Motivated

● Strong verbal and personal communication skills.

● Thorough knowledge of principles and processes for providing customer and personal services.

● Type 40 wpm

● Social Media

● Bilingual English/Spanish (Able to translate in both languages) Experience

JULY 2017 - PRESENT

Lyft/Uber - Self-Employed

● Ensured that customer arrived safely and timely to their destination while creating customer satisfaction.

● Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.

● Managed routes through use of iPhone app technology.

● Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety

● Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied

● Properly follow navigational directions from GPS and from the preferences of customers.

● Communicate with passengers, offering a safe and welcoming ride to their destination APRIL 2015 - JUNE 2016

Churchill Living, Hawthorne, NJ - Customer Relation Specialist

● Maintain activity and phone queue within established protocol

● Enter data into MRI system

● Follow through all guest request and activities until successfully completed

● Troubleshoot Customer Service inquiries according to Customer Service protocol

● Schedule inspectors and housekeepers

● Manage arrival process of third party clients

● Provide coverage for team member as scheduled

● Support training for Customer Service team members 2

JUNE 2011 - MARCH 2014

Churchill Corporate Services (Big Apple Cleaning), New York, NY - Assistant to the General Manager

● Entering the Housekeepers hours into MRI (System use to prepare schedule and other various things)

● Oversee activities directly related to making products and providing services

● Provide employees with guidance in handling difficult or complex problems

● Train or instruct employees (Housekeepers) in job duties or company policies or arrange for training to be provided

● Resolve customer complaints and answer customers' questions regarding policies and procedures

● Assists in the field

● Customer Service

● Media Outlet

SEPTEMBER 2010 - MAY 2011

Hotel Connections, Ltd., New York, NY - Data Entry (Intern)

● Performed data entry operation

● Compiled, sorted and verified the accuracy of data before it is entered

● Located and corrected data entry errors, or report them to supervisors

● Loaded machines with required input or output media such as paper, cards, disks, tape or Braille media

● Resolved garbled and indecipherable messages, using cryptographic procedures and equipment AUGUST 2007 - OCTOBER 2009

Avon Products, INC., New York, NY - Assistant Manager

● Operated a multi-line telephone system

● Performed general administrative duties (e.g., faxing, copying, etc.)

● Maintained and organized a centralized filing system

● Performed data entry operations

Education

OCTOBER 2008 - JUNE 2010

ASA Institute: the College for Excellence, Brooklyn, NY Associates Degree in Network Administration and Security

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