Business Development Customer Service

K. RYAN LEWIS

Fort Lauderdale, FL ***** 704-***-**** ******.*.*****@*****.*** https://www.linkedin.com/in/k-ryan-lewis/ FACILITY MAINTENANCE & SAFETY MANAGER

Executive summary

Pivotal Change Leadership Champion of Productive Teams Deliver Success in Performance & Operations Tactical leader, deploying effective operational solutions to deliver impact, accelerate profitability and improve processes.

Organizational & Financial Accountability: Monitor pulse of organizational culture with 360-degree lens of business. Integrate innovation to spur product development. Engineer viable business models committed to people-centric mission and organizational growth.

Operational Fluidity: Agile and solutions-driven professional igniting bottom-line financial and performance enhancements to boost operational efficiency. Serve as North Star for corporate leaders in developing value-based improvements and optimizing resources.

Process Improvement: Unfazed by setbacks in fast-paced and start-up environments, revitalize failing elements, streamline processes, and spearhead cost savings across all aspects of organization. Steer high-performance teams, creating foundational building blocks to meet short- and long-term objectives.

Proactive, Hands-on Leadership: Drive mission-oriented vision by rolling up sleeves and demonstrating breadth of experience by working from the ground up across diverse industries to deliver top-level operations oversight.

Change Management & Performance: Communicative mobilizer, transforming underperforming elements by engineering robust short- and long-term plans to drive proficiency and sustainability. Foster team-oriented and customer-centric culture to transform performance and maintain employee engagement via attention to detail, cohesive structure, and productive workflow PROFESSIONAL EXPERIENCE

RAPID RESPONSE TEAM — Pompano Beach, FL https://www.rrtfl.com 02/2021 Present SENIOR FLEET & FACILITY MANAGER, CORPORATE OFFICE

SCOPE: Advance performance enhancements to enhance daily operations across 11 Florida-state branches with 60 employees. Manage 150-plus fleet (maintenance, tracking, insurance renewal, purchases, and safety). Unfazed by setbacks, revitalize failing elements, spearhead cost savings, and optimize resources across all aspects of emergency preparedness and operations management. Identify cost savings, ensuring accurate invoicing and monthly charges. Deliver repeated success in leading high-performing teams and orchestrating building improvements and repairs via onsite governance. Advisor to Corporate Leadership: Maintain strong relationships with stakeholders to set initiatives that serve as an instrument for growth and performance improvement. Apply breadth of experience that spans working from the ground up in transportation, logistics, and facilities maintenance to top-level operations oversight. Employee Retention & Safety Improvement

• Increased employee retention. Recognized for keeping a good pulse on team performance and well-being. Trusted by employees while keeping the company’s best interest in mind, maintaining employee loyalty.

• Improved safety incidents 77% (26 to 6) through accident reporting using GPS tracking. Turned around safety accident reporting using GPS tracking system and instituting standard SOP for reporting vehicle and bodily harm incidents.

• Saved $5K–$10K monthly by decreasing idle time 30%. Improved productivity by integrating GPS tracking, GeoTab, to monitor driving habits including braking, speeding, and unproductive rest stops and idle time. Cost Savings, Revenue Growth, & Performance

• Lowered procurement costs 15% by onboarding external vendors. Reviewed pricing agreements and invoice accuracy.

• Standardized brand and product usage across all facilities to adhere to Florida state regulatory requirements for SOP and organic/chemical usage.

• Boosted revenue flow $175K by reducing excess cost in fleet maintenance. Eliminated 22 stagnant vehicles, reallocating funds for needed assets.

• Reduced theft at Tampa Branch facility via change management. Reset middle management position, reset security systems, and onboarded new staff to track equipment, products, and facilities usage.

• Advanced team success in performance by streamlining processes for onboarding and training employees to ensure compliance.

• Reduced excess $3.8K fee, identifying erroneous charge for fleet. Reconciled metrics monthly to track expenses.

• Ensured fluid operations during COVID-19 pandemic, maintaining PPE levels and flexible schedules to keep crews safe. K. RYAN LEWIS 704-***-**** ******.*.*****@*****.*** Page 2 of 3 BLUE TEAM RESTORATION — Boca Raton, FL 9/2020 2/2021 FLEET COORDINATOR

SCOPE: Hired to lead in hybrid administrative and operational role focused on coordinating fleet logistics, vehicle maintenance, and purchasing across 12 branches with 38 direct reports. Oversaw P&L, lease negotiations, customer service, safety incidents reporting and management, and employee performance tracking. XPO LOGISTICS — Pompano Beach, FL 11/2017 7/2020

SERVICE CENTER MANAGER

SCOPE: Oversee daily operations for 32-door dock, onboarding and training new hires, managing labor schedules in non-union environments, and ensuring safety of employees. Empowered and motivated employees to reduce accidents and improve safety. Improved sales and growth with hands-on leadership. Administered PTO per XPO HR guidelines and oversaw safety and HR committee facilitator to ensure compliance.

High-Performance Work Culture, Revenue Growth, & Employee Retention

• Unified team of 38 direct reports. Instituted employee recognition program and maintained high-performance culture, retaining non-union environment.

• Recognized by senior leaders for organizational operations, process efficiency, and corporate.

• Lowered work compensation cases 50%, and decreased employee turnover.

• Increased revenue on outbound freight 20% due to loading on bypass.

• Reduced hazard spills and lead time by implementing SOPs for documentation and improving safety precautions.

• Decreased claims to under 10K monthly by reducing circuity of freight. OLD DOMINION — Charlotte, NC 6/2017 11/2017

OUTBOUND LEAD SUPERVISOR

SCOPE: Hired to lead operations with P&L accountability as outbound lead supervisor. Monitored and maintained high-performance standards for quality delivery, safety, efficiency, training and development, and sand cost.

• Reduced EEOC complaints 98%, workman compensation 50%, and shrinkage 30% by adding processes for review.

• Increased revenue and reduced claims to single digits with 100% rate for bypass loads and 98% reweigh program. Maintained 100% on-time Linehaul with 0% overtime and 100% scanning to billing by 10-minute lead time.

• Met or exceeded outbound load average for 3 continuous months. Decreased claims on outbound freight from 10+ to single digits. Improved revenue per mile and reduced costs by building loading program. ESTES EXPRESS LINES — Charlotte, NC 02/2007 6/2017 TERMINAL MANAGER

SCOPE: Rose through the ranks to terminal manager, managing daily operations, contracts maintenance, staff maintenance, and operational efficiency for largest facility in the company. Oversaw lowest P&L for Class I facility, facility maintenance, scanned compliance, and ensured daily equipment inventory counts. Appointed director of workers’ compensation in corporate office, and key liaison with federal agencies including FEMA, FBI, and DEA.

• Ensured rapid payment and billing during tsunami in Philippines. Embraced technology upgrades despite push back from senior leadership.

• Delivered excellent service to customers, ensuring missed pickups hovered below 3% and 98% service rates. Appointed FEMA coordinator for disaster preparedness, leading designated facility for FEMA.

• Recognized as a Southeast Star Terminal 6 times (Charlotte) and 3 of 4 quarters (Hickory) with service above 98%.

• Increased service response from 80–95% with creation of Memphis bypass system.

• Increased productivity and reduced labor hours by instituting automated systems including payroll.

• Reduced EEOC complaints 98%, never losing a EEOC complaint due to attention to detail and compliance. K. RYAN LEWIS 704-***-**** ******.*.*****@*****.*** Page 3 of 3 CRITICAL COMPETENCIES

Restoration Construction Transportation P&L Management Communication Leadership Conflict Resolution Adaptability Operational Fluidity Business Modeling Market Analysis Cost Management Organizational Development Sales Growth Long- Term Growth Strategy Staff Hiring & Training Communication Strategy Business Modeling Corporate Initiatives Performance Research Development Resources Logistics Goal Attainment Stakeholder Relationships Internal Operations Best Practices Business Development Risk Mitigation Recruiting & Onboarding New Hires Business Development Budget Analysis Technical Proficiency: Microsoft Office Suite, SharePoint, AS400, Azuga/Geo Tab, ADP/Paycor, PSA, Matterport DISCSTYLES LEADERSHIP ASSESSMENT

LEADERSHIP STRENGTHS: Self-driven, solutions-oriented leader generating impact by offering assertive, direct communication and hands-on guidance to support teams. Deliver on bottom-line and impact objectives via strategic focus and natural curiosity. Apply competitive athleticism to take organizations to “the next level.” Hired for adaptive leadership style and to leverage diverse background in trucking, transportation, logistics, and disaster preparedness. Cultivate an employee-centric environment across all divisions to deliver quality service to customers.

PROFESSIONAL TRAITS: Assertive. Innovative. Resourceful. Analytical. Enterprising. Conscientious. Determined. People-centered. EDUCATION

Bachelor of Science, Management University of Phoenix Bachelor of Science, Business Management University of North Carolina at Charlotte (Completed coursework toward degree)

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