Customer Service Real Estate

Joshua Smith

New York, New York *****

adzmgu@r.postjobfree.com • 917-***-**** • LinkedIn

Remote Family Advisor/Senior Living/Onsite Property Management Remote/Hybrid Employee Growth-focused sales-customer service with 10+ years’ success in leasing and sales in both retirement communities, condo, coop and luxury rentals.

— Areas of Expertise —

• Customer Service & Networking

• Consultative Selling & Marketing

• Development & Growth

• Communication & People Skills

• Empathetic Listening & Problem Solving & Overcoming Objections

• Organization & Prioritization

• Financial Management & Expansion

• Exceeding Revenue Goals

Professional Experience

Grow NYC Seasonal, Multiple Site, New York

Farm Stand Staff Associate 2023

• Responsible with the delivery and set up of farm stand locations. Assisted customers with their questions and purchase of produce from local farmers. Care Changes Remote, New York, Tri-state area

Senior Family Advisor 2022

• Mentored families with hands on approach with their search for Assisted Living/Memory Care communities. Corresponded with community parters to work together on assisting the family. Key Accomplishments

• Consecutive monthly placements

• Contributed to establishing new business partnerships in underdeveloped Northeast territory. Caring.com Remote, Greater United States

Family Advisor 2021

• Qualified and educated families on senior housing options, as well as offering in home care options.

Key Accomplishments

● Maintained over 10 + move ins per month on consecutive monthly basis. Woodmont Properties New Jersey/New York

Leasing Professional Lease Up Division 2019

• Strategically delivered an effective sales plan to increase revenue for lease up communities. Demonstrated the capability of being hybrid agent working from home and office setting

The Bristal of White Plains

Director of Community Relations White Plains, New York 2019

• Managed onsite sales senior living apartments.

• Increase occupancy from 92% to 99.38%. Assisted families in exploring senior living options that would offer solutions for their current needs.

Sunrise Senior Living New York/New Jersey

Director of Sales. 2015

• Assisted families and seniors in the selection of living suites through customized care plans and a focus on exemplary customer service. Ensure effective referral partnership with nursing homes, rehabilitation centers, and hospitals.

Key Accomplishments:

● Awarded the “Be Brilliant Award - East Coast Division” for maintaining excellence, high occupancy, customer service, and high retention, 2015. Independent Consultant New York, New York and New Jersey Massage Therapist 2005

• Provided massage therapy services, including assessing range of motion and muscle strength and proposed therapy plans. Massaged and kneaded muscles and soft tissues to provide relief for medical conditions and injuries, or wellness maintenance. Equity Residential New York, New York and New Jersey Leasing Consultant / Resident Agent 2010

• Represented management in dealings with tenants, sales and renewals of high-end units, and customer satisfaction / support.

Key Accomplishments:

● Onboarded and coached new Leasing Consultant hires for sales and administrative tasks by providing support and training on a daily, weekly, and monthly basis. Earlier Work History

• On-site leasing Professional, Cantor Pecorella, Inc, New York, New York 2010

• Licensed Real Estate Salesperson, Prudential Elliman Real Estate, New York, New York 2008

• Licensed Sales Agent, Citi Habitats Corporate, New York, New York, 2005

• Licensed Real Estate Agent, Bond New York, 2005

• Marketing Director, The Renaissance Senior Living, Sun Lakes, Arizona Education and Credentials.

Nyack College- New York, NY, LaGuardia College-Queens, Ny, Licensed NY Real Estate Salesperson

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