Christopher Fulwood

adzmgo@r.postjobfree.com

862-***-****

https://www.linkedin.com/in/fulwood

A decisive, solution-oriented, and results-focused professional with 20+ years of experience in Business Management - utilizing program/project management methodologies based on Project Management Institute (PMI) framework and ITIL best practices.

A proven leader with outstanding talents in team building, efficient resource usage, development and maintenance of internal/external relationships, cost management, and solutions/service delivery.

A proven record of successfully completing projects within time, cost, and scope with a wide degree of latitude and creativity.

Skills

Project Manager for multiple new software implementations, both vendor-based and internally developed software Program and Project Management

PMI Methodologies

Agile and Waterfall Methodologies

ITIL Foundation Methodologies

Business Process Analysis

Change and Release Management

Network Operations Management

DevOps Management

Call Center Operations Management

Disaster Recovery Preparedness

MSP Experience

Cyber Security Implementations

System Administration (Windows, Linux, Mac)

DB Administration (MS SQL, MySQL, NoSQL)

Amazon Web Services (AWS build outs and migrations)

Software Development using SDLC

Software Testing

Quality Assurance and Control

Data analysis and visualization

Project Management tools used: MS Project, Asana, Jira, Confluence, Smartsheet, Trello, and Wrike

Professional Experience

Technical Portfolio and Management Consultant June 2021 to Present

Self-employed

Remote

Clients: Advance Auto, Chick-fil-A, and Humana

Lead research and identification of SaaS vendors for HRIM and Supply Chain management tools.

Led/managed Proofs of Concept (POC) to support a feasibility study of legacy application replacement.

Led review of HRIM and Supply Chain activities in order to streamline POC development.

Worked with third-party vendors to implement and test POC against requirements.

Led and coached teams through Waterfall and Agile methodologies.

Provide training and onboarding for client new hires.

Led team training and gap analysis review to determine POC requirements.

Led and coached teams through Waterfall and Agile methodologies.

Provide training and onboarding for client new hires.

Consult, lead, and support SMBs with cloud migration efforts - including database design and creation.

Assist in the closure of projects and completion of project artifacts for legacy clients.

Perform PM duties for various departments engaged in multiple projects.

Assist team members in planning and strategizing workflow. Keep teams on task and focused on deliverables.

Consult SMBs on application development and website design.

Lead the development efforts that incorporated additional information in Jira tickets and Pay for Performance integrations.

Worked with third-party vendors and internal resources to develop the migration and test plans – including back-out procedures.

Consult, lead, and support SMBs with cloud migration efforts - including database design and creation.

Teach a myriad of technology courses - focus groups (middle-school-aged children and seniors).

Sr. Project Manager, Spectrum Enterprise May 2020 to May 2021

Charter Communications

Charlotte, NC

Actively and consistently support all efforts to deliver a best-in-class customer experience that satisfies the current and future needs of our enterprise customers.

Work closely with members of the Enterprise Technical Support team and other teams to develop a deep understanding of client and business needs to successfully manage the Experience Management roadmap.

Identify gaps, future opportunities, and optimizations for capabilities that are necessary for the effective evolution of the client experience.

Continuously seek improvements and opportunities to refine the experience development roadmap with new learnings.

Drive an improved client experience by ensuring that clients and employees have the information, data, and tools that they need to communicate effectively.

Work with function business leaders to strategically and regularly prioritize all current and backlog requests for implementing new processes, supporting application launches, and other projects as requested by the business unit leader. Prioritization should be approached by assessing business unit optimization impact, operational impact, and client experience.

Plan, manage and monitor projects from concept through implementation for projects. Acts as primary project contact to establish key stakeholder requirements and project objectives.

Work with business partners within the assigned business unit(s) to align technology and business process solutions within business strategies.

Develop options and recommendations to drive critical decisions.

Meet with internal customers of an assigned project to provide status updates and reports and gather project-related feedback.

Follow project management processes and methodologies to ensure assigned projects are delivered on time, within budget, and meet high-quality standards and Leadership expectations using the appropriate tools.

Technical Portfolio and Management Consultant August 2016 to May 2020

Remote

Clients: Amano McGann (Engineering), Panasonic, Sysco, Veritext (legal e-discovery), VNSNY, and WEX

Managed numerous contract engagements for various clients.

Engaged to manage customer interactions during project activities. This effort includes facilitating requirements gathering, conducting status and deliverable review meetings, and executing project closures - as needed.

Provide technical input and review to ensure that the customer requirements are understood and that the correct

professional services products and solutions are quoted

Manage project participants, and resources, and deliver projects on schedule within the projected budget

Manage customer expectations and project scope from the order through delivery, always ensuring the financial and technical viability/quality of each project

Manage multiple concurrent projects with the correct amount of business and technical acumen

Manage project activities including requirements gathering, planning, and execution.

Identify, resolve, and communicate project issues to all key stakeholders in a timely manner

Participate in Professional Services solution development efforts, solution documentation, and knowledge management

As part of the continuous improvement process, drive improvements in delivery methodologies and processes based on after-action assessments Interfaced with stakeholders to communicate status and set expectations.

Conducted presentations for various entities to facilitate understanding of project scope and deliverables.

Identified, implemented, and managed various project delivery methodologies - i.e. Agile and Waterfall.

Acted as primary liaison across business units.

Developed and responded to Requests for Proposal that result in contract renewals.

Gathered requirements and constraints and obtained stakeholder approval and acceptance of new contracts to ensure project charter and subsequent plans effectively meet stakeholder expectations.

Developed project scope, budgets, and schedules for multiple projects.

Identified, assesses/analyzed, evaluated, and developed plans to mitigate risks.

Led software development teams through the SDLC for in-house and COTS software implementations.

Led quarterly reviews of Identity and Access Management policies to encourage security reassessments in a continuously changing environment.

Lead project planning effort to identify team members, WBS, and associated work packages using various project management tools (i.e., MS Project, Asana, Jira, Confluence, Smartsheet, and Wrike).

Used the aforementioned tools to manage project portfolio components (I.e., business cases, workforce management, and financials).

OSS/BSS Service Assurance Consultant (Technical Project Manager)

March 2008 to July 2016

Alcatel-Lucent

Summit, NJ

A highly engaged member of a large Professional Services organization whose members are adept at consulting in numerous verticals. Applied Alcatel-Lucent and industry-specific methodologies to deliver a myriad of solutions.

Project Manager for multiple new software implementations, and closely monitored new process implementation. Implemented changes where necessary and reported significant work performance improvements to Senior Management.

Worked with developers to set up code and configuration repositories (GitHub).

Worked with customers to ensure they understood solutions and identified opportunities for improvement.

Responsible for all areas of SDLC (software development life cycle) from scope documents to development, through change control and project completion.

Established relationships with sponsors, stakeholders, and project team members to foster working relationships beneficial to the project life cycle.

Led stakeholder working sessions - including brainstorming and mind mapping - to obtain new ideas and outline alternative solutions.

Developed and executed focus group-based trial runs for optional processes effectively gathering stakeholder expectations.

Redefined operational procedures, thus increasing delivery efficiency and opportunities for new projects.

Developed risk management plans that outline, estimate impact, and outline response to risks.

Led the review of security policies to facilitate efforts to review and adopt policies to further mitigate risks.

Developed Operational/Business Support Systems/Services (OSS/BSS) client procedures to increase the effectiveness of Network Operations organizations and improve customer satisfaction.

Managed software development team efforts from build through test and configuration.

Administered and maintained client databases (Oracle, MS SQL, MySQL) to support new solution development.

Led solution performance monitoring efforts to ensure customer satisfaction and decrease solution failure rates.

Led implementation of IBM Tivoli Suite of applications in support of client compliance mandates.

Led implementation, configuration, and customization of toolsets (i.e., Splunk) to automate identification and response to security threats.

Conducted feature development work sessions to facilitate understanding of customer requirements.

Tested next-generation call center tools - including Workforce Management, in/outbound calling, DMA, Configuration Manager, skill-based routing, and reporting to improve call center operations.

Implemented next-generation smart-metering software development to reduce the need for technician truck rolls.

Managed customer data migrations to multiple data centers

Tested post-migration cloud-based data access to ensure responsiveness was in line with expectations.

Communicated status to stakeholders while fielding questions, addressing concerns, and processing suggestions to ensure smooth integration of new solutions.

Developed and distributed implementation/integration documentation.

Education

Clemson University

Electrical and Computer Engineering

CompTIA

Security+

InfiniteSkills

Amazon Web Services - Web Hosting and Cloud Computing with AWS

O’Reilly

Big Data Training Course

Pakt

Learning Google Cloud Platform

Pashun Consulting

Agile Project Management: Scrum Step by Step

Agile Certification Prep + Agile Scrum

Project Training Institute

Project Management Certification Program

SCRUMstudy

Scrum Fundamentals Certified

Udemy

Blockchain Basics - A Practical Approach

Blockchain - Beyond the Basics

ITIL Foundations

Microsoft Azure & Cloud Computing

Prepare & Pass AWS Certified Cloud Practitioner Exam

Relax & Learn Microsoft Azure and Cloud Technology in 90 Min

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