Renise Hartley

Biloxi, MS *****

Phone: 850-***-**** Alt: 202-***-****

adzmg8@r.postjobfree.com

PROFESSIONAL EXPERIENCE

**/**/**** – 07/21/2023 – Site Inspector

DR4685 -Georgia – 40hrs weekly

Ensured that incident-related damages are accurately recorded.

Recorded damages sustained to an Applicant’s facility, including the design, materials, and size of damaged components.

Identified that information about damages, repairs, and mitigation opportunities is accurate, precise, and complete.

Provided good customer service to applicants through prompt follow-up and a professional demeanor

Created maps, photo markups, and sketches to supplement written reports that the grant management software stores and generates

Created a detailed Damage Description and Dimensions form

Compiles documentation and enters data into grant management software

Documented grant applicants’ damage claims

Compiled, reconciled, and correlated voluminous workload data from a variety of sources with different reporting requirements and formats.

Utilized civil rights laws and regulations for community engagement

Analyzed and researched trends to create oral and/or written communications to advise stakeholders.

Assembled with state and local partners in daily briefings.

02/18/2022 –01/05/2023 – Virtual Site Inspector

Public Assistance Consolidated Resource Center – 40hrs weekly

Provided excellent customer service on-site inspection; clearly communicated what you were there to do and continued communicating with POC as inspection occurs.

Performed accurate quantification of disaster-related damage on a site inspection

Accurately document disaster-related damage during site inspection or validation

Validated incident-related damages listed on an Applicant's Damage Inventory.

Analyzed and researched trends to create oral and/or written communications to advise stakeholders.

Introduced all FEMA staff to the Applicant and/or Applicant's representative; and explained the purpose of the inspection and their staff roles.

Throughout the inspection, take measurements, notes, and photos as well as develop sketches as needed to add as much detail to the report as possible.

Created maps, photo markups, and sketches to supplement written reports that the grant management software stores and generates

Compiled documentation and enters data into grant management software

Ensured that incident-related damages are accurately recorded.

04/19/2021 – 05/02/22 – Administrative Support Specialist

FEMA Federally Supported Vaccination Center – 40+ hrs. weekly

•Collaborated with state and local partners.

•Provided excellent customer service

•Ability to act effectively in emergency and stressful situations

•Communication: exchanged written, typed, and verbal information in an efficient and professional manner.

•Interpersonal Skills/Behaviors: Always treated co-workers with dignity and respect.

•Completed hands-on skills training as assigned.

•Participated in monthly training and other related training as required.

•Demonstrated ability to work well with people, both internally and externally

•Greeted clients in person

•Collected required information and consent from each client (including demographics)

•Disinfected and set up testing and vaccine stations in between clients

Site Inspector

09/30/19 – 12/22/2021: Site Inspector – 40+ hrs. weekly

Served as an Emergency Management Specialist-Recovery for Region Four - Ft. Lauderdale Processing Center as a primary point of contact in Public Assistance for multiple applicants on DR 3560/3560P

Took photos of the property to document conditions

Conducting site inspections

Writing Site Inspection Reports (SIRs)

Validating damage documentation submitted by applicants

Recording damages sustained by the applicant to create the Damage Description & Dimensions (DDD) through the Grants Manager (GM) system

Working closely with PDMGs, Applicants, local and state partners

Researched, reviewed, and accepted site inspection work order assignments through the Grants Manager. Coordinate logistics with participants and learn as much as possible about the facility damages before the inspection.

Fill out the SIRs, take pictures, learn about the damages, and discuss the Applicant’s plans for repairs

Conducted standard or specialized site inspections that involve complex facilities or facilities with extensive damages that require technical expertise.

Ensured information about damages, repairs, and mitigation was accurate, precise & and complete

Analyzed program operations to identify efficiency or performance issues

Collaborated with functional counterparts to resolve problems and ensure proper delivery of assistance.

Provided technical assistance used in the development of recovery work plans and project implementation.

08/01/2017 - 11/08/2019: INDIVIDUAL ASSISTANCE APPLICANT SERVICES PROGRAM SPECIALIST (Qualified) Served as Applicant Services Program Specialist-Provided assistance to eligible applicants affected by federally declared disasters performing activities related to income verifications, duplication of benefit analyses, award coordination and other related case management activities for individual homeowners or business entities impacted by disasters. 40+ hours/week.

• Served as part of an emergency response team at the Disaster Recovery Center (DRC) and provided program guidance and direction required for response and recovery.

• Responded to routine inquiries from applicants on Individual assistance program policy and guidance. Maintained and tracked applicant case status and provided input when necessary. Provided Superior customer service skills while coordinating with multiple stakeholders to advance programs or projects.

Worked collaboratively with others and built effective partnerships across organizational boundaries by coordinating with other Federal agencies, FEMA regional staff, and State/Tribal government agencies.

Compiled, reconciled, and correlated voluminous workload data from a variety of sources with different reporting requirements and formats, or the data must be carefully cross-checked, analyzed, and interpreted to obtain accurate and relevant information.

Researched and evaluated automated data and other records, and extracted or developed information and reports.

Analyzed and evaluated difficult issues involving agency programs and activities, missions, policies, and objectives

Monitored and tracked Work Orders and ready-for-occupancy (RFO) inspections.

Performed casework for escalated or urgent cases from the Joint Field Offices (JFO), DRCs, and DSA, and assisted other teams within the Program Management Section with operational priorities.

Analyzed program operations to identify efficiency or performance issues

Interact directly with disaster survivors, voluntary agencies, community-based organizations, or local government to share information and coordinate disaster services and resources.

Identified issues and unmet needs in affected communities and provided field reports to inform leadership decisions.

Assisted immediate supervisor with commercial and private site inspection reports (SIRs), tracking current status & and reports.

Coordinated with Contracting Officer Representatives on Transportable Temporary Housing Unit (TTHU) documentation on completion.

Assisted in the delivery of support services to individuals and communities.

Utilized civil rights laws and regulations for community engagement

Communicated with local and state partners

Coordinated with the Voluntary Agency function to ensure applicants receiving the maximum Individual Housing Program (IHP) award for Housing Assistance (HA) are appropriately referred for unmet need assistance.

CREDIT AND COLLECTIONS REPRESENTATIVE, GLOBAL INDUSTRIAL

BUFORD, GA MAY 2015-JUNE 2017 – 40hrs weekly

-Executed excellent customer support to internal and external customers while adhering to high-quality standards via phone/email.

-Investigated and provided credit information to customers on facilitating order release.

Identified areas of concern and provided effective problem resolutions regarding account status.

-Evaluated manual credit applications to obtain references from banks, trades, etc.

Worked with customers when other special requirements were deemed necessary such as advance deposits.

FOSTER CARE CASE MANAGER, WELLSPRING LIVING

Duluth, GA August 2009–August 2011 – 40hrs weekly

•-Facilitated placements for all in and out-of-home care and final approval of all home studies.

•Handled day-to-day operations of the Agency’s Georgia Foster Care Program. Ensured accuracy of content and completeness of child case files.

•-Analyzed reports and other paperwork, documented investigations, and maintained files to develop comprehensive documentation of cases.

•Conducted specialized investigations of child abuse and neglect as required by management.

• Conducted in-depth interviews to accurately obtain information to determine immediate or long-term risk of abuse or neglect.

• Assessed family dynamics and functioning to determine the degree of intervention needed.

•Prepared and provided case documentation to provide a complete and accurate record of cases, including legal documentation or testifying in court for all necessary court cases.

Business Office Assistant, Regency Hospital Company –

College Park, GA, July 2006 – June 2009.

•Greeted visitors with a friendly and professional demeanor and provided direction to the appropriate party.

•Organized paper filing system to maintain accurate records.

•Oversaw office equipment, such as copy machines, scanners and printers, fax machines., etc.

•Reconciled and processed payments from customers in person and over the telephone.

•Assisted in general accounting procedures including accounts receivable, accounts payable, and account reconciliation.

•Coordinated appointments and maintained employee appointment calendar using MS Outlook.

•Managed meeting room calendar and prepared meeting room for various meeting types.

•Prepared written memos for staff distribution.

•Facilitated meetings and conference preparations; and coordinated correspondences for the organization.

•Facilitated meetings and conference preparations; and coordinated correspondences for the organization.

•Maintained day-to-day operations of the facility's program. Ensured accuracy of content and completeness of case files.

•Cataloged office supplies for supply closet inventory. Completed various tasks for team members using a copy machine and fax.

•Operated scanning equipment to scan records and verified accurate indexing and qualification of scanned documents.

ADMINISTRATIVE & AND COMPUTER SKILLS:

MICROSOFT OFFICE INCLUDING MS WORD, MS EXCEL, MS OUTLOOK, ADOBE PDF, MS TEAMS, ZOOM, MS POWERPOINT, SCAN SNAP, GRANTS MANAGER/GRANTS PORTAL, EMMIE, and Skype.

Field Inspector Skills and Qualifications:

Strong writing skills and report-writing knowledge

Photography skills

Interpersonal skills

Organizational and time-management skills

Research skills

Detail- Oriented

Education: BACHELOR OF SCIENCE, GEORGIA STATE UNIVERSITY MAY 2005

Master of Social Work (MSW), Georgia State University MAY 2008

Associates of Arts – Business Administration July 1999

Site Inspector Training 865

Red Cross Volunteer – Gulfport, MS 2018 – Current

Provided meals, clothing, and support to the community during the recovery of Hurricane Michael.

Interact directly with disaster survivors, voluntary agencies, community-based organizations, or local government to share information and coordinate disaster services and resources.

Identify issues and unmet needs in affected communities and provide field support.

Volunteered at Nursing Facilities to provide care to seniors by grooming, feeding and communication.

Participated in community outreach to identify needs

Providing verbal and/or nonverbal communication to customers.

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