Customer Service Sales Representative

ASHLY TRAYLOR

*****.*******@*******.*** 470-***-**** Carrollton, United States 30117

Detail-oriented Sales Representative with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

• Windows 10

• Customer Service Expertise

• Account Management

• Data Recovery

• Business Development

• Mac Systems

• Apple IOS

• Desktop Support

• Troubleshooting and Assistance

• Mobility Devices

• Call Center Operations

• Technical Issues Analysis

Oct 2022 - Mar 2023

Technical Support

Representative

State Farm - Dunwoody, GA

Assisted customers in identifying issues and explained solutions to restore service and functionality.

•

Collaborated with supervisors to escalate and address customer inquiries or technical issues.

•

Resolved diverse range of technical issues across

multiple systems and applications for customers and end-users across various time zones

•

Used ticketing systems to manage and process

support actions and requests

•

Apr 2021 - Dec 2021

Technical Support

Representative

Apple - Carrollton, GA

Resolved diverse range of technical issues across

multiple systems and applications for customers and end-users across various time zones.

•

Assisted customers in identifying issues and explained solutions to restore service and functionality.

•

Provided Tier 1 IT support to non-technical internal users through desk side support services.

•

Provided documentation on start-up, shut down and

first-level troubleshooting of technical processes to support desk staff.

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Jan 2020 - Apr 2021

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Sales Representative

Cricket Wireless - Douglasville,

GA

Reached out to customers after completed sales to

evaluate satisfaction and determine immediate

service requirements.

•

Increased sales by offering advice on purchases and promoting additional products.

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Achieved monthly sales goals by promoting product

benefits and enrolling new clients.

•

Assisted in product placement and visual

merchandising, maintaining attractive and inviting appearance.

•

Jan 2016 - Oct 2018

Sales Representative

Metro By T-Mobile -

Douglasville, GA

Achieved monthly sales goals by promoting product

benefits and enrolling new clients.

•

Increased sales by offering advice on purchases and promoting additional products.

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• Trained and mentored new sales representatives.

Increased sales by offering consultation on products and services and applying customer service and

upselling techniques.

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Jan 2021

Master of Science: Management Information Systems

Independence University Salt Lake City, UT

May 2017

Bachelor of Science: Mass Communication

University of West Georgia Carrollton, GA

EDUCATION

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