KIRA CARTER-KING

St. Louis MO ***** · 314-***-****

adzmfz@r.postjobfree.com

Dedicated individual with proven track record of success in developing and implementing business strategies to optimize customer satisfaction and increase profitability. Possesses excellent communication and organizational skills and a passion for delivering top-notch customer service. Familiar with multiple software platforms and the ability to quickly learn new ones.

EXPERIENCE

JUN 2022- MAY 2023

FRONT DESK COORDINATOR, MAC PROPERTIES

Handled multi-line phone system and promptly transferred calls.

Monitored front desk traffic to support customer satisfaction.

Answered questions about company location and hours of operation.

Established and maintained good communications with personnel and clientele.

Operated the switchboard to direct calls to the proper departments.

Communicated with maintenance personnel to report facility issues.

Assisted with completion of forms or sign-in procedures.

Entered data into company software system.

Updated company databases and visitor logs with daily data and incident information.

Documented and distributed messages to support timely communications.

OCT 2020- MAY 2022

PATIENT ADVOCATE, SODEXO

Established and fostered relationships with vendors to allow access to programs, data and opportunities for collaboration.

Collaborated with internal departments to identify and implement process improvements.

Provided patient-focused education and counseling to maximize patient benefits and timely payment for services.

Built collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Prioritized assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Initiated communication with patients to promote financial obligations and available financial assistance programs.

JULY 2010 – JULY 2019

PEER SUPPORT SPECIALIST, National alliance on mental illness

Advocating for people with Mental Illness

Transported individuals to medical appointments and support meetings whenever needed

Worked with family members to develop support networks and multifaceted coping techniques focused on client needs

Represented the city at community and professional organizational meetings

Ensured that all information related to individuals was kept strictly confidential and private

Educated family members and helped each support clients by improving coping techniques

Served as member of 3 employee-focused committee to affect important changes

Counseled family members to assist in understanding, dealing with or supporting client.

Promoted change in clients with motivational therapy to redirect negative views.

Monitored, evaluated, and recorded client progress with respect to treatment goals.

Arranged medical appointments, therapy sessions and support groups to aid clients in recovery process.

Encouraged patient participation in individual and group sessions to improve communication, coping and life skills.

Counseled clients or patients to adjust to life and make positive changes.

JAN 2017 – FEB 2018

HOSTESS, chase park plaza

Supported servers, food runners and bussers with keeping dining area ready for every guest

Assisted managers with quickly resolving service- and food-related issues

Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction

Monitored guests for intoxication and immediately reported concerns to management

Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests

Monitored restaurant activity to determine seating and dining flow.

Escorted guests to proper tables or offered open seating options in bar and patio areas.

Engaged with guests to maximize satisfaction with food and service.

Conversed with members and guests in outgoing and friendly manner.

Presented positive first impression of establishment's high standards by delivering exceptional service.

Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.

APRIL 2014 – NOV 2016

IN ROOM DINING ATENDANT, SHERATON CLAYTON PLAZA

Maintained serving station clean and fully stocked at all times

Presented menus to customers and obtained food orders

Adhered to safety and sanitation standards

Managed approximately 30 incoming calls per day from customers

Totaled checks, presented to customers, and accepted payments for services.

Provided excellent customer service to ensure satisfaction with each order.

Monitored food distribution, ensured that meals were delivered to correct recipients and that guidelines, such as those for special diets, were followed.

Successfully handled large banquet orders with minimal errors.

Monitored food preparation and serving techniques to ensure that proper procedures were followed.

Delivered food items quickly after preparation, ensuring that customer orders were accurate and complete.

EDUCATION

MAY 1992

ASSOCIATES IN BUSINESS ADMINISTRATION, delgado community college-new orleans, la

SKILLS

• Customer Service

• Bussing expertise

• Dining room management

• Liquor, wine, and food service

• Teamwork/Collaboration

• Prompt table clearance

• Guest Services

• Dining customer service

• Food safety understanding

• Sales techniques

• Serving Experience

• Help Desk

• Communication skills

• Hospitality

• Clerical experience

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