Tamika S. Savage

Southaven, MS *****

adzmf9@r.postjobfree.com

+1-662-***-****

Authorized to work in the US for any employer

Work Experience

Contact Representative

Internal Revenue Service - Memphis, TN

September 2022 to Present

I assist tax payers, as a contact representative, with their return & refund account information via phone, fax & mail. I correspond with tax payers through different mediums for a timely & positive outcome. Customer Service Associate

National Civil Rights Museum - Memphis, TN

June 2022 to September 2023

I worked multiple positions including but not limited to: front door greeter, cashier, tour guide assistance

& film conductor. I helped tourist enjoyed a knowledgeable experience. Customer Service Representative

GOLDEN TITLE LOANS - Memphis, TN

December 2021 to December 2021

Greet and assist new & existing customers with a payday advance or title loan. Cash handling is also required. Interacting with customers in person or via phone & providing excellent customer service. Explaining details of each loan to new & existing customers. Navigating various programs & windows to ensure the job is properly done. Outbound calling to ensure customer repays loans in a timely manner. Also responsible for running credit & bankruptcy reports to ensure customer qualifies for loans applied for. Customer Service Representative

St Jude for Infocision - Memphis, TN

July 2021 to July 2021

to July 2021

Work remotely assisting with accepting donations and providing pertinent information when needed. Customer Service Representative

Family Dollar - Memphis, TN

December 2019 to March 2020

As a Customer Service Representative, I great customers, help with store inquiries, assist customers at check out, assist with stock when necessary. I do other duties as needed to keep the store up to par when there is down time.

Customer Service Sales Agent

Crisp Connections - Germantown, TN

October 2019 to November 2019

Provides policy and service information. Assists customers with a warm and professional attitude. Answers general questions Answers calls from customers and Medicare recipients. Outbound calling via predictive dialer to Medicare recipients to inform them of free Medicare analysis. Helps customers get approved for final expense insurance. Successfully cross sells other benefits offered by company. Resolved customer information and complaints.

Guest Service Representative

Disney Call Center - Memphis, TN

September 2019 to October 2019

Answering high volume calls.

Helping guest place orders, assisting with order inquiries, and resolving guest's order concerns. Provide general information regarding any & all Disney items available through shop Disney.com. Responding to & sending emails to guests in an effort to resolve guest's concern & provide assurance. Accepts credit card payments & alternative forms of payments in order to process and or update orders. Assisted guests with returns, refunds, credits and shipping inquiries & concerns. Track orders & provided guests with updated information regarding their order. Document all inquiries and orders per company's policy and procedures. Creating rapport with guests and with close attention to detail. Took ownership to resolve guest's concerns and anticipated guest's needs while showing empathy. Ensure that every guest has a satisfactory & magical experience! CSR - Customer Service Representative

Shelby County Child Support Services - Memphis, TN June 2019 to September 2019

Responds to a high volume of inquiries from child support customers by using available resources. Identifies and assists in finding solutions to any problems the child support customer may have. Refers cases to the Senior Child Support Customer Service Representatives for action, as appropriate. Verifies existing case data on the automated system to ensure correct case processing. Explains action or non- action regarding a customer's case. Uses established customer service practices to resolve complaints. Educates and directs the customer to available programs, services and resources that promote self- sufficiency. Documents all inquiries and responses according to defined procedures. Medicare Benefits Advisor

Connexion Point - Memphis, TN

August 2017 to October 2017

My duties included providing Medicare education, conducting needs analyses, enrolling retirees into appropriate Medicare health and prescription drug plans. Further responsibilities include: Assisting callers with Medicare health and drug plans in an inbound call center environment. Completing needs assessment and asks probing questions to correctly qualify participant's needs. Actively listening to participants to understand both verbal and non-verbal queues. Problem solving with participant to assist in selecting and enrolling in one or more insurance plans. Demonstrating sustained confidence and resilience during challenging interactions. Fully and accurately documenting all conversations, emails and actions taken on each interaction. Customer Service Representative

Immersion Hospitality Incorporated - Memphis, TN

May 2016 to October 2016

My duties included working in a call center setting. I answer calls for the Department Of Defense and make reservations and lodging accommodations for military members and their families. I gather qualifying data, such as credit card information to secure lodging for the military members and their families. I provide and assist military members with information regarding their relocation, updating their files and any other pertinent information that pertains to lodging needs. I answered 80-100 plus calls.

Customer Service Representativ II

Treadmill Doctor - Memphis, TN

September 2015 to February 2016

September 2015 to February 2016

Responsibilities

Providing efficient customer service by answering the phone and responding to emails and voicemail messages regarding customer orders. Placing orders via Magento, Sears & New Egg ordering systems. I also assist customers via Amazon

Seller online as well. I work with FedEx, UPS, USPS & other shipping companies as necessary to track customer orders and/or possibly resend packages. I keep detailed records of receipts and customer information filed daily. Navigating the internet is a very big part of my job as I am responsible for working with 12 or more windows/ tabs at a time on a daily basis. I work with the shipping department, sales team & technical team to assure the best customer service experience possible. Education

Bachelor's of Science in Business in Business

University of Phoenix - Cordova, TN

2013 to 2013

Diploma

New Wave Hair Academy - Memphis, TN

January 2000 to October 2000

Westwood High School - Memphis, TN

1989 to 1995

Skills

• Customer Service

• Customer Care

• CSR

• Call Center

• Time Management

• Basic Math

• Microsoft Office

• Front Desk

• Guest Service

• Typing

• Customer Support

• Office Experience (10+ years)

• Property Leasing

• DoD Experience

• Toddler Care

• Phone Etiquette

• E-Commerce

• Yardi

• Section 8

• Medicare

• WordPress

• Fair Housing regulations

• Efficiency in typing (64 WPM)

• Ten Key

• filing

• answering phones

• fax

• copier

• public speaking

• website creating

• Microsoft Office

• Excel

• and Power Point

• Onesite

• Opera

• Nite Vision

• Centrix

• Visual Matrix Operating systems

• Magento Ordering System (10+ years)

• Customer service

• Cash handling

• Windows

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