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Support Specialist Medical Technologist

Location:
Cincinnati, OH
Posted:
September 11, 2023

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Resume:

Diana Richards, MT(ASCP), CLS(NCA)

adzmf7@r.postjobfree.com 218-***-**** Cinncinati, OH

www.linkedin.com/in/dianarichards1

MEDICAL TECHNOLOGIST

Outgoing personality with exceptional interpersonal skills. Over 18 years experience as a bench technologist; 3 years as a generalist, 4 years in Clinical Chemistry, 5 years in Hematology, and 5 years in Immunology, Cellular Immunology, and Flow Cytometry. Extensive POC Testing experience. Clinical Flow Cytometry experience including 10-color, L+L, and T-Cells. Work well alone and in a team environment. Third Shift Supervisor for three years where I managed 4 people. Ease of interaction with both customers and coworkers. Extensive experience as a MT provides a logical basis for troubleshooting and customer interactions. Proven excellent customer interaction skills including training, troubleshooting, and advising. Over 6 years experience as a phone based Customer Support Specialist and an additional 7 years as a Field Support Specialist, which included Clinical Instrument installations and integrations. Ranked in top 10% nationally for all 6 years in the field. Over 15 years of experience designing, building, delivering, and administering classroom and individual learning solutions. Experienced with Train the Trainer skills, Adult learning, and Technical training both in Group and Individual situations. Excellent oral and written communication skills

EXPERIENCES

PPD, Highland Heights, KY June 2022 - Current

Medical Technologist III/Hematology

High volume reference lab that serves both national and international clinical trials. Instruments used are the Sysmex XNs and SP, Coulter DxH900, ACLTop 500, Tosoh G8s, and the IQ200 and IChem Velocity.

Florida Cancer Specialists, Ft Myers, FL Dec 2020 – Dec 2021

Medical Technologist/Sr. Accessionist

Stained and ran 10-color L+L panels and T-Cells on Beckman Coulter Navios Instruments. Analyzed files using FCS software. Stained confirmation tubes. In charge of Accessioning samples for AON Clinical Labs.

CSI Laboratories, Inc., Jupiter, FL May 2018 – Nov 2020

Senior Medical Technologist

Stained and ran 10-color L+L panels and T-Cells on Beckman Coulter Navios Instruments. Analyzed files using FCS software. Stained confirmation tubes. Made up bulk reagents. Set up new satellite lab in Jupiter, FL.

AB Staffing, Traveling MT Aug 2017 – May 2018

Kayenta, AZ, Red Lake Hospital, MN, ACL Hospital, Acoma, NM

Laboratory Generalist and Phlebotomist. Responsible for Third Shift; Using Ortho Vitros5600, Siemens CA1500, Sysmex XT, Cepheid Genexpert (for GC/Chlamydia, and MRSA), BioMerieux Mini Vidas (for Troponin and D-Dimer), Confirm BioSciences T-Cup tests (for Drug Screening), Abbott I-Stat (for Blood Gas analysis and backup Chem 6 panels), Streck ESR Instrument, Bayer Clinitek Instrumentation, OSOM Product line of Waived Tests, Flu A and B Testing, and RSV Testing.

Diana Richards Page 2

Duke University, Durham, NC 11/2015 – July 2017

Lead Medical Technologist, Student Health Services

Only MT who could perform highly complex testing (wet preps, differentials, urinalysis, etc…), In charge of QC and calibration of hematology instrumentation.

Abbott Informatics, Hollywood, FL 4/2015 to 7/2015

Training Consultant

Reviewed Training and Provided Feedback on training materials for Starlims Clinical Software

Beckman Coulter, Inc., Miami, FL 2008 – 2014

Senior Technical Customer Support Specialist, Life Sciences and Diagnostics Divisions

Ensured the Customer Training for the Life Sciences Division of the company ran smoothly, from scheduling classes and customers, to developing and delivering training materials.

Sysmex America, Inc., Mundelein, IL 2005 - 2007

Technical Resource Specialist/Assay Laboratory

Used manual instrument calibration against Gold Standard Methodologies to validate reference methodology every six months.

Assigned Assay Values for both the calibrators and control products for every new lot number

Abbott Laboratories, Abbott Park, IL 1994 - 2005

Technical Support Specialist, Customer Training and Support, Cell-Dyn Customer Support, Compliance Professional/Project Manager, ADD PQA/Assay Standardization Project

Trained, Installed, Integrated, Validated, Performed Troubleshooting, and acted as Sales Support of Cell-Dyn Hematology, Clinical Chemistry, and Immunology Product Lines

Attended President’s Club (ranked second in the country, first year of eligibility)

Becton Dickinson Immunocytometry Systems, San Jose, CA 1992 - 1994

Customer Training and Support

Trained and provided phone support for Clinical FACScan and FACsort and complete Monoclonal Antibody catalog.

EDUCATION / TRAINING

B.S. in Medical Technology, Western Carolina University, Cullowhee, NC

NATIONAL CERTIFICATIONS

Clinical Laboratory Technologist – FL License # 47555

Medical Technologist (American Society of Clinical Pathologists)

Clinical Laboratory Scientist (National Certification Agency)

Medical Laboratory Technician (ASCP)



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