Front Desk Customer Service

Jailene Santiago

Cell: 813-***-**** Email: ******************@*****.***

AREAS OF EXPERTISE

Excellent Communication Skills

Customer Service

Front Desk/Receptionist Skills

Bi-lingual/Spanish

Organizational Skills

Dependable & Flexible

Multi-Tasking Skills

Team Player

Ability to work independently

PROFESSIONAL WORK EXPERIENCE

Security Guard

Allied Universal – Tampa, FL July 2022 to January 2023

Inspected and patrolled premises regularly

Monitored property entrance

Authorized entrance of people and vehicles

Reported any suspicious behaviors and happenings

Secured all exits, doors, and windows

Monitored surveillance cameras

Front Desk Agent

Quality Inn – Tampa, FL January 2017 to July 2017

Performed all check-in and check-out tasks

Welcomed guests upon their arrival and assign rooms

Provide information about out hotel, available rooms, rates and amenities

Responded to clients’ complaints in a timely and professional manner

Front Desk Receptionist

Every Life Matter – Tampa, FL April 2015 to December 2020

Received visitors at the front desk by greeting, welcoming, directing and announcing them

Answer phone calls, faxed lab work, and scanned medical consent form into system

Received, sorted and distributed daily mail/deliveries, updated calendars and scheduled meetings

Customer Center Representative

CGS – Tampa, FL March 2015 to June 2017

Answered incoming customer inquiries

Data Entry to record customer information within our customer service database

Engaged with clients in a friendly and professional manner while actively listening to their concerns

Offered support and solutions to customers in accordance with the company's policies and call guidelines

Other duties as requested

Conducted objective, fair, thorough, unbiased and timely investigations into allegations of fraud

Maintained client confidentiality as set forth by HIPAA

Created case files for investigations of suspicious activity related to AML

EDUCATION

Erwin Technical College – Tampa, FL

Phlebotomy Certification

Ultimate Medical Academy – Tampa, FL

Patient Care Technician Diploma

Robinson High School – Tampa, FL

High School Diploma

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