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Customer Service Care

Location:
Al Dafna, Qatar
Salary:
7200
Posted:
September 11, 2023

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Resume:

PHARMACIST / HOSPITAL PHARMACIST / INPATIENT-OUT PATIENT

PROFESSIONAL PROFILE

Registered Pharmacist in Qatar with 10 years of experience in community pharmacy.

Adept at dispensing medications with accuracy and efficiency in dosing.

Implemented processes that improved workflow and reduced errors.

Proven record in increasing productivity and profitability by providing good service and medicine availability.

Possess strong communication and interpersonal skills consistently providing exceptional customer service.

EDUCATION

2004 to 2007 Master of Pharmacy (Research)

Specializations and Majors: with Distinction in Dissertation Project Senior Scholar (Top Student)

1993 to 1997 Bachelor of Science in Pharmacy

First class

2012 to 2013 Prometric Examination with 79%

OVERALL ACHIEVEMENTS as Pharmacy In-Charge

Recognized the ability to manage a high volume of patient accounts. Consult with many of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems.

Worked along support staffs for improved drug-inventory management system to reduce waste and eliminate back orders and to bring sales improvement.

Cultivated strong network of physicians, resulting in an average of 50 new patient enrollments monthly.

Reduced expenditures by renegotiating prices from pharmaceutical suppliers. Increased discount rate from 10 percent to 16 percent over wholesale price with key suppliers.

Improved morale of coworkers by rewarding good work performance, leading by example and by using humor to diffuse stressful situations.

Build up network of patients with diabetes, blood pressure, piles, kidney stones and obesity through counseling about medication, disease and controlling factors like exercise and eating habits.

Build up a business through quotation supplies for labor camps and giant companies. Vaishaali B Munot

V

Email: adzmaf@r.postjobfree.com

Mob:+974-********

Nationality: Indian/Australian (Dual Citizenship)

Gender: Female

Pharmacist License No: PA2320

Passport No: PA6808627

Qatar ID No: 273********

WORK EXPERIENCE

Dec 2018 – At present working as a Pharmacist at Sunlife Pharmacy, Musherib Branch Key Contributions:

Dispensing of Prescription medicine in accordance with the doctors near the pharmacy.

Checking dosage and ensuring that medicines are correctly and safely supplied.

Keeping a register of controlled drugs for legal and stock control purposes

Liaising with doctors about prescriptions

Selling over-the-counter medicines

Counselling people on how to take the medicines and the possible side effects and the potential interactions with the medicines or treatment.

Building a new system of inventory from alphabetical order to pharmacological order which made easy finding of the medicines.

Making Quotations for small and large companies, helping business to grow.

Performed the task of improving the sale and improved customer service. Jan 2017-Nov 2018 Pharmacy In-Charge at Family Pharmacy, Industrial area branch. Key Contributions:

All of the above

Build up a network with doctors and physicians in Al Attiyah polyclinic by helping doctors keep the stock of certain medicines and injections at reasonably low price.

Oriented myself to different kind of public from labor class and build up a satisfactory customer network.

Focused on the quotation business from the nearby small scale industries to improve business.

Supervised and trained support staff.

Aug 2016-Dec 2017 Pharmacy In-Charge at Family Pharmacy, New Branch at Mansoura Key Contribution:

Performed the task of stock checking and stock correction for this new branch.

Took initiative to reorder and reduce the dead stock with detailed analysis of pupil’s demand especially with cosmetic range.

Took concentrated efforts to build up daily sale average for this new branch and bring up quotation business to increase sale and profitability. Jun 2013 – Aug 2016 Pharmacist and Branch Manager at Family Pharmacy, Najma Branch

Key Contributions:

All of the above with more concentration on the quotation business by increasing the business client. Improved sales and profitability by improving customer care service.

Introduced an innovative system for expiry removal. Instead of keeping on the shelves, removed expiry for next 3 months and kept it on a separate shelf to push faster over the counter medicines.

Actively reduced the expiry stock by focusing on its sale and calling the sales executive and medical representative for expiry replacement.

Kept the pharmacy up to date with current pharmacy practice, new drugs and their uses.

April 2012-May 2013 Pharmacist at Modern Family Pharmacy. Key Contributions:

Similar duties as mentioned above.

Oct 2008-Nov 2011 Pharmacy Technician at Royal Perth Hospital Key Contributions:

Efficiently used Clinical software’s i-Pharmacy, i-soft and updating knowledge with e- MIMS and DIS for patient related and drug related information.

Upgraded strategies for correct dispensing, distribution and record maintenance of narcotics to wards.

Rectified methods for correct distribution of Schedule 4 (S4R) (Prescription only medicines) and Schedule 8 (S8) (Controlled medicines) to inpatient wards and maintain their strict records.

Cultivated a strong team environment of pharmacist to help a better follow up of dispensing medications to inpatient and outpatient pharmacy department.

Achieved successful results in drug use and minimizing their side effects through healthy participation and following of protocol management

Worked in a busy environment balancing the tasks with efficient organization Jul 2001 – Aug 2004 Purchase Manager at RATNA Medical Store Job Role :

Managing Daily Purchases

Supplier contracts, Negotiating Prices, Maintaining supplier database

Maintaining purchase records, managing inventory

Costing and budgeting

Supervising Admin Tasks.

Jan 1998 – May 2001

Purchase Manager at SHREE RAM DISTRIBUTORS

Job Role :

Managing Daily Purchases,

Supplier contracts, Negotiating Prices, Maintaining supplier database

Maintaining purchase records, managing inventory

Costing and budgeting.

PERSONAL INFORMATION

Visa Status: Transferable Visa

REFERENCES

Available at the time of interview.

Vaishaali B Munot



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