KRISTA ADAMS

*** ******** ** **** ****, SC ***** · 803-***-****

adzm2y@r.postjobfree.com

I would like to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills while making a significant contribution to the success of the company.

EXPERIENCE

09/2021 – 06/03/2022

GBS SPECIALIST II, WALMART GBS

Provides customer service by responding to customer disputes and questions requiring research; collaborating with customers to escalate customer queries and provide status updates and guidance to management, communicating to customers via verbal and written communication; conducting compliance reviews, negotiating dispute resolution, analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area and assist Walmart associates with enrollment eligibility and processes. 10/2020 – 02/2021

FAX REVIEWER, LASH GROUP

Responsible for customer service duties; included answering customer queries, problem solving and gathering detailed information for patient benefits for medical services/assistance.

03/2019-09/2020

Customer Service Representative, Iqor

Responsible for customer service duties; including answering customer queries, setting up extended payment agreements and payment arrangements on utility accounts and troubleshooting general customer issues on accounts and notating each call for quality and adherence purposes.

10/2018-02/2019

Patient Service Representative, Lash Group

Responsible for gathering background information from patients and informing them about the health resources available at the facility. They explain healthcare costs and may help patients determine how to pay for charges.

01/2016-04/2018

Resident Assistant/Medication Technician, Brookdale Assisted Living 2

Responsible for assisting residents with everyday care such as bathing, housekeeping, and grooming and administering scheduled medications to residents.

EDUCATION

08/2001-05/2005

DIPLOMA, ROCK HILL HIGH SCHOOL

3.2 GPA- General Studies

10/2015-12/2015

CERTIFICATE, YORK TECHNICAL COLLEGE

Certified Nursing Assistant

SKILLS

● Critical thinking and problem solving

● Professionalism and strong work ethic

● Detail-oriented

● Interpersonal skills

● Effective communication