Administrative Assistant Customer Service

Jennifer C. Costa

Beaumont, Texas *****

Telephone: 832-***-****

***********@***.***

Office Administrator

with extensive experience providing high quality support to senior management,

demonstrating particular expertise in areas that include the following:

Planning and organizing

Time management

Team building

Negotiations

A self-starter who establishes solid working relationships with colleagues, suppliers and contractors. Multi-tasks with ease and makes good decisions without the need for direction. Uses technology effectively to improve efficiencies in administrative operations.

Employment Experience

Patient Service Specialist, PART-TIME/PRN

Select Physical Therapy - Katy, Texas January 2009 – January 2022

Provide all office administrative support for physiotherapists on schedule

Creating new patient accounts and scheduling for all appointments

Customer Service including answering multi-line phone

Research and verification of all insurance types

Coding to get approval on requests for therapy

Posting Charges and Payments for daily reports

Receptionist/Administration

Atria Senior Living - Katy, Texas October 2020 – October 2021

Coordinate all duties and responsibilities for a very busy front office reception

Maintain records, including confidential document management

Liaise with residents / families regarding all inquiries

Customer Service including answering multi-line telephone

Front Office Manager

ER Katy - Katy, Texas December 2012 – July 2020

Responsible for the Administration and Operation of the Medical Office

Coordinate all patient inquiries, in person or by phone, regarding admission and medical services

Assist patients with their admission / registration process, verifying all information is correct

Research and verification of all insurance types, including patient eligibility

Create and maintain a comprehensive database of patient records

Prioritize and expedite emergency medical cases to duty nurse or physician on-call

Sales Associate

Model Home Furniture - Katy, Texas June 2006 - 2015

Consult with clients to discuss their needs and style preferences

Choosing design features such as furnishings, materials, and artwork to suite their specific needs

Offer solutions and suggestions where necessary

Executive Reception / Administrative Support

ConocoPhillips - Houston, Texas November 2002 – March 2005

Operated main switchboard and reception on executive level for approximately 1,200 employees

Coordination of new and existing passes and photo identification cards for all employees

Coordinated all calls for FAQ’s from employees and customers

Facilities management

Coordinated the monthly newsletter for employees

Establish and update company distribution list

Administrative Assistant

Centenary Health Center, Toronto, Ontario, Canada 1993 - 1995

Responsible for greeting patients, booking appointments and pulling medical files

Assisted the doctors by preparing the room for medical examinations, calling in prescriptions to the pharmacy and dropping off samples to the laboratory

Maintained filing of medical records and called patients for their follow up and specialist appointments

Administrative Assistant

Ahearn and Soper, Toronto, Ontario, Canada 1980 - 1985

Handled all sales correspondence.

Supplied verbal quotations on equipment to customers nationwide.

Coordinated telephone sales and appointments

Detailed follow-up on work in progress.

Ran various sales programs on the computer

Education

Kipling Collegiate - Grade 12

Weston Business College - Graduate: Business Administration

Visage School of Cosmetics - Diploma in Make-up Artistry and Skin Care

Training

CPR CERTIFIED

REFERENCES Available upon request.

August 2023

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