Sales/customer service
Resume:
M
Wendi Murphy
************@*****.***
Bolivar, OH 44612
SUMMARY
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
SKILLS
●Issue and conflict resolution
●Lead generation
●Contract development and management
●Marketing
●Staff development
●Capital improvement planning
●Flexible schedule
●Good work ethic
●People skills
EXPERIENCE
Manager
New Philadelphia, OH
Applebee's Neighborhood Grill & Bar/ Apr 2020 to Oct 2022
●Monitored staff performance and addressed issues.
●Enforced customer service standards and resolved customer problems to uphold quality service.
●Trained employees on additional job positions to maintain coverage of roles.
●Completed thorough opening, closing and shift change functions to maintain operational standards each day.
●Assigned tasks to associates to fit skill levels and maximize team performance.
●Led team meetings and one-on-one coaching sessions to continuously improve performance.
●Maintained adequate staffing to meet objectives within budget.
●Minimized staff turnover through appropriate selection, orientation and training.
●Established and managed yearly budgets of up to $[Amount].
Front End Supervisor
Canton, OH
Lowe's/ Apr 2016 to Mar 2020
●Monitored cash drawers in checkouts to verify adequate cash supply.
●Managed customer complaints and rectified issues to complete satisfaction.
●Resolved customer problems by investigating issues, answering questions and building rapport.
●Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
●Delegated work to employees based on shift requirements, individual strengths and unique training.
●Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
●Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
Manager
Zoar, OH
Firehouse Restaurant/ Jan 2012 to Jan 2016
●Monitored staff performance and addressed issues.
●Enforced customer service standards and resolved customer problems to uphold quality service.
●Trained employees on additional job positions to maintain coverage of roles.
●Assigned tasks to associates to fit skill levels and maximize team performance.
●Recruited and hired qualified candidates to fill open positions.
●Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
●Maintained adequate staffing to meet objectives within budget.
●Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
EDUCATION AND TRAINING
Bachelor of Science: Sociology
Kent State University May 2004
Kent, OH
High School Diploma
Tusky Valley May 1992
Zoar, OH
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