BIJYA LAKSHMI

Louisville, KY adzm15@r.postjobfree.com 502-***-****

Summary Statement. Seeking an experienced and highly skilled Manager and Business Analyst role, adept in overseeing all aspects of branch performance, effectively utilizing human resource,Customer service strategies and operational functionalities and provides opportunities for further growth and improves my knowledge. I want to be a part of that team which works dynamically towards the growth of the Organization.

Education

University of Louisville Louisville, KY

Master of Science Business Analytics Expected Graduation: August 2024 DIT Dehradun,India

Masters of Business Administration (Major- Human Resource) GPA 71% Professional Experience

Indian Bank (Public sector Bank) India October 2013- July 2023 Title of Role: Manager

EXPERIENCE SUMMARY( Description of role responsibilities)

• Work Experience of 9+ years in leading staff personnel by implementing training, engaging in pro active problem solving and ensuring company compliance.

• Supervise staff in operations such as account management, customer services, financial operation and other bank function.

• Monitor all balances and deposits to ensure that all money in the bank is accounted for and proper procedures are always followed.

• Followed guideline for detecting and reporting fraudulent transition, including theft and identity in impersonation.

• Actively involved in requirement review with the Customers.

• Excellent team player having good communication skills, Quick learner and client handling capabilities.

• Developed relationships with top Customers and maintained knowledge of customers banking needs and their service expectations.

• Maintain and up to date knowledge of the bank’s products offerings.

• Handled all staffing arrangements and ensured that employees were adequately trained and coached on product knowledge and techniques.

• Maintained an expert knowledge of the Bank policies and procedures. Skill Set

Tool-Bancslink, Excel, Microsoft Word, PDF, PPT

INTERNSHIP

Jindal steel and Power Ltd – worked on a major project “Recruitment and selection process as HR recruiter” in HRIS. Certification

Human Resource- UGC Net

Finance- JAIIB, CAIIB