Customer Service Call Center
Resume:
Ashley Robinson
Resume
Amarillo, TX *****
*********************@*****.***
Deliver consistent and professional work for every assignment. Motivated at meeting customer needs with expert support. Stay on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Authorized to work in the US for any employer
Work Experience
Outbound Customer Service Representative
Eastern collections agency
September 2021 to February 2023
Manager
A&k Cleaning Services - Amarillo, TX
March 2015 to July 2021
• Kept building and grounds clean and neat, coordinating service contracts to handle advanced maintenance requirements. Satisfied customers every day, empowering employees to meet, needs, resolve conflicts, and develop creative solutions. Met customer needs consistently, closely discussing each person's needs and how best to meet each one. Assisted with payroll administration by organizing relevant data, including hours, absences, and bonuses. Boosted efficiency by keeping work areas clean, tidy and free of debris. Stayed productive by using slow periods to restock and organize supplies. Mitigated customer issues by responding to calls and emails. Met with clients to discuss and clarify unique requirements for all projects.
Enhanced customer satisfaction with fast, knowledgeable service. Supported team with expert administrative support, filing all records and coordinating appointments. Covered daily business requirements with a well-organized schedule and properly delegated assignments. Met financial targets by establishing budgets and controlling expenses.
Cert. Nursing Asst
Huc - Amarillo, TX
October 2007 to March 2010
Administrative support, filing all records and coordinating appointments. Completed accurate work by carefully reviewing every order. Asst every patient's needs Answered phones and directed them to the correct personnel department. Recorded all documentation into computer software.
Inbound Customer Call Specialist
SITEL - Amarillo, TX
January 2005 to May 2006
Met customer demands by tracking market changes and adapting strategies to match. Identified solutions to customer issues and posted details.Completed accurate work by carefully reviewing every order.
Enhanced customer satisfaction with fast, knowledgeable service. Collaborated with other fellow employees to quickly troubleshoot and remedy certain issues. Boosted efficiency by keeping work areas clean, tidy and free of debris. Met customer needs consistently, closely discussing each person's needs and how best to meet each one. Developed customized scripts to use in specialized applications for data manipulation. Education
Certificate Certified NURSING ASSISTANT
Amarillo College - Amarillo, TX
August 2007
Diploma
White Deer High School - White Deer, TX
May 2005
Skills
• Skills: Office support Invoice processing Customer communication (1 year)
• Customer relations (5 years)
• Attention to detail Supply restocking (4 years)
• Customer service (5 years)
• Inbound call (2 years)
• Record keeping
• Professional cleaning (6 years)
• Scheduling
• training
• Microsoft Word (2 years)
• Inventory Management
• Operations
• Payroll
• Word (2 years)
• Inventory (2 years)
• Basic Math
• Cash Handling
• Time Management
• Cleaning Experience
• Fair Housing Regulations (2 years)
• Custodial Experience (7 years)
• Communication skills
• Medical office experience
Certifications and Licenses
CPR
It’s expired but I did have a certificate
Certified Nursing Assistant (CNA)
It’s also expired but I do have the experience in this type of work Assessments
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
August 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
November 2022
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Proficient
August 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
July 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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