Diane Hampton

Healthcare Administrative Assistant Contact

I am passionate about providing quality healthcare to patients. I wish to gain employment where I can use my extensive healthcare service experience to provide quality outpatient services, support staff and pro-actively ensure patients’ needs are met.

adzm0i@r.postjobfree.com

859-***-****

Lexington, KY

Education

MEDICAL BILLING AND

CODING DIPLOMA

National Technical

College of Business

Lexington, KY

May 2006

Experience

ADMINISTRATIVE ASSISTANT LEXINGTON HOUSING AUTHORITY Aug 2018 - Present

• Provide administrative support to ensure efficient operation of Section 8/Public Housing Office.

• Responsible for documenting meeting minutes and

generating reports.

• Answer phone calls and support visitors for Case Managers.

• Perform administrative duties such as filing, typing, copying, and scanning.

• Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies.

• Exhibit polite and professional communication via phone, email, and mail to clients and staff.

• Contributes to team effort by accomplishing results as needed.

• Complete background checks for new hires and clients.

• Maintain HIPAA requirements. Respect client privacy and confidentiality.

• Know and understand Kentucky and Federal

requirements for Section 8 Housing and government

programs.

Skills

Organization

Time management

Quick learner

Detail oriented

Communication skills

Problem-solving skills

Customer Service

Oriented

Software

Microsoft Word

Excel

Access

PowerPoint

SharePoint

Electronic Medical

Record Systems

PATIENT RELATION ASSISTANT

UNIVERSITY OF KENTUCKY HEALTHCARE OUTPATIENT AMBULATORY SERVICES – PATIENT ACCESS CENTER (CALL CENTER)

Jan 2014 – Apr 2015

• Register patients for appointments via telephone in AllScripts EHR (Electronic Medical Record System).

• Provide positive customer experience by resolving patient complaints.

• Obtain prior authorizations for medications, procedures and communicating with insurance providers to verify coverage and benefits. Insurance companies included private and Medicaid/Medicare.

• Know and understand CMS billing.

• Receive and release patient medical records

• Follow HIPAA requirements

• Fax line management.

• Other clinical duties as necessary.

PATIENT RELATION ASSISTANT

UNIVERSITY OF KENTUCKY HEALTHCARE OUTPATIENT AMBULATORY SERVICES – ORTHOPEDIC AND SPORTS MEDICINE

May 2006 – Jan 2014

• Register patients for appointments via telephone in AllScripts EHR (Electronic Medical Record System).

• Triage patients via telephone to identify the best outpatient physician for the patient’s diagnoses and urgency of care.

• Provide positive customer experience by resolving patient complaints.

• Obtain prior authorizations for medications, procedures and communicating with insurance providers to verify coverage and benefits. Insurance companies included private and Medicaid/Medicare.

• Know and understand CMS billing.

• Know, understand, and follow HIPAA requirements.

• Other clerical and medical records duties including chart prep and break down and fax line management.

• Other clinical duties as necessary.

PATIENT REGISTRATION ASSISTANT

UNIVERSITY OF KENTUCKY HEALTHCARE OUTPATIENT AMBULATORY SERVICES – GENERAL SURGERY

Aug 2000 – May 2006

• Pre-register patients for surgery visits (verify identification and insurance).

• Register patients for appointments.

• Prepare patient charts for upcoming visits.

• Check in and check out clinic patients. Including verifying identity prior to surgery.

• Provide positive customer experience by monitoring wait times and resolving patient complaints.

• Obtain prior authorizations for medications, procedures and communicating with insurance providers to verify coverage and benefits. Insurance companies included private and Medicaid/Medicare.

• Know and understand CMS billing.

• Know, understand, and follow HIPAA requirements.

• Other clerical and medical records duties including chart prep and break down and fax line management.

• Other clinical duties as necessary.

PATIENT CLERICAL ASSISTANT

UNIVERSITY OF KENTUCKY HEALTHCARE INPATIENT HOSPITAL Jun 1994 – May 2000

• Answer phone calls and support medical staff

• Perform administrative duties such as filing, typing, copying, and faxing.

• Prepare patient charts for hospital admissions and maintain hospital charts throughout the patient’s

inpatient stay.

• Breakdown patient medical chart at inpatient discharge. Transport medical record charts to medical records for filing.

• Maintain HIPAA requirements.

• Process Physician Orders

TEACHER’S AIDE COMMUNITY ACTION KENTUCKY

Aug 2016 – Aug 2018

• Support teachers in the classroom environment.

• Prepare materials for lessons, demonstrations, and bulletin boards.

• Ensure students have all materials necessary for class.

• Maintain detailed records of students’ progress.

• Enforce rules and school policies.

• Supervise students in various settings including classrooms, and playgrounds.

• Lead activities designed to foster students’ mental, physical, and social development.

• Attend staff meetings, professional development, and training sessions.

BUS MONITOR FAYETTE COUNTY PUBLIC SCHOOL SYSTEM

Dec 2015 – Aug 2016

• Work with the bus driver as a team to transport students to and from school safety.

• Enforce Fayette County School District policies and rules.

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