Angela Price

***** * ******* **** ***

Merrionette Park IL

708-***-****

adzm01@r.postjobfree.com

I am writing to apply for the position of Call Center Representative. I believe that my skills and experience make me an ideal candidate for this position. I am confident that my enthusiasm, quick learning ability, and strong work ethic will make me a great asset to your organization. As can be seen in the attached resume, I have developed valuable transferrable skills that align with the job description. My resume which is attached contains a complete look at my work experience but here is a brief look at what I have to offer in the Call Center Representative A track record of maintaining accurate records and efficient handling of confidential data. An ability to prioritize and complete multiple tasks under deadlines. Excellent customer service addressing patient inquiries with professionalism and empathy. Proficiency with Microsoft Excel and Word

An extensive background working in call center with a high volume of customer calls while maintaining customer satisfaction

I have an upbeat and friendly personality with excellent communication skills with an ability to provide patients with top notch customer service, answering their questions and helping to make sure their needs are taken care of in a timely fashion. I have over 17 of experience working in a call center environment and has adapted to working in fast paced settings. Furthermore, my detail-oriented nature and ability to effectively collaborate with diverse team members offers additional skills that will be valuable to this position. I am dedicated and dependable and have the skills and ability to be the best applicant for this position. Thank you for taking the time to review my application and I welcome the opportunity to discuss further how my skills and qualifications align with the needs of your company. Sincerely

Angela Price

Angela Price

11759 S Central Park Ave

Merrionette Park IL 60803

PROFESSIONAL SUMMARY

Experienced customer service professional eager to leverage my skills into a Call Center position. Throughout my career I have demonstrated an ability to discern the client’s needs resolve issues and strengthen client relationships. I have had a successful track record of organizing and maintaining records on accounts. Excellent communication and interpersonal skills with a strong commitment to patient confidentiality and satisfaction. EXPERIENCE

Customer Service Representative

IKS Health -Burr Ridge IL July 2021-July 2023

• Provided administrative support such as data entry, prepared billing correspondence and record keeping for billing.

• Ensured patient information is accurate including billing information and medical insurance

• Excelled in meeting and executing on monthly performance goals as well as adhering to customer service standards

• Answered customer calls, assisting patients with questions regarding their medical bills also contacted patients regarding insurance and billing issues.

• Analyzed patient accounts to identify billing issues and referred to the appropriate department when necessary to resolve billing issues.

Customer Service Representative

Index Environmental-Summit IL April 2019-July 2021

• Applied excellent customer service and communication skills answering calls and assisting customers with questions on pay day loans.

• Referred unresolved customer grievances to designated departments for further investigation

• Maintained accurate and complete records of all account activity.

• Processed debit card and check payments also utilized Microsoft word and Excel

• Solicited for new loans, refinances and suggested additional services that may be of interest. Mortgage Serving Specialist

HSBC Bank February 2000-2017

• Served as a central point of contact for all customers answering inbound calls, making outbound calls regarding customer inquiries on mortgage loans.

• Maintained records of customers interaction, accurately updating customer records to reflect all customer interactions.

• Displayed strong organizational and time management skills and was recognized for my ability to successfully manage multiple task and priorities.

• Utilized Microsoft word and Excel

• Worked with customers to prevent default by negotiating payment plans offering deferments and loan modifications.

EDUCATION

Richards High School Oak Lawn IL Graduate of 1989

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