LORI D.

NICHOLS

Maryville, IL ***** 618-***-****, adzlzm@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a dedicated Healthcare Administrator with demonstrated strengths in customer service, With excellent verbal and written communications, I have cultivated positive relationships with internal peers and external clients. Setting a standard, beyond measure, I am a motivated leader, skilled at meeting company initiatives and exceeding goals. Success is driven by team mentoring, positive support and validation. Always providing tools and training will foster team and company achievements. My experience in appointing professionals and has fostered strong teams and an environment where team members feel a part of the importance of everything that we do. This anchors my successes.

SKILLS

Microsoft Word

Excel

PM Management Systems [IMS, Athena, ECW, Nextgen]

Information Exchange Systems [Waystar, Availity, Trizetto]

RCM Consulting

Team Training and Mentoring

EXPERIENCE

Revenue Cycle Director

Soleo Health Nashua, NH

August 2019 - Current

RCM Leader for Provider Infusion Services

Team Building.

Client Consulting

Oversee Provider Billing Services

Evaluate Aging Data and Impact

Met budget targets through expense monitoring and cost control.

Client Facing and Communications

Informed operational strategy by accurately projecting financial data.

Analyzed data and developed reports to inform operational strategy and decision-making.

Implemented process improvements to increase data accuracy and transparency.

Bolstered client loyalty and satisfaction, building trusting rapport and offering individualized service.

Planned and directed financial department workflow.

Boosted business acquisition with strategic prospecting initiatives and pursuit of favorable partnerships.

Fostered collaborative work culture using relationship-driven approaches and strong conflict mediation.

Leveraged expertise in forecasting to guide quarterly and annual budgeting objectives.

Spearheaded initiatives to increase operational stability and compliance.

Enhanced department performance by recruiting, hiring and training qualified personnel.

EDI Account Executive

Nextgen Healthcare St. Louis, MO

February 2017 - August 2019

Liaison for Information Exchange Systems and Nextgen Healthcare

Client Implementation and RCM Product Set Up

Client Facing and Communication

Data Analyzing or RCM Product Support and Success

Account Manager

Nextgen Healthcare St Louis, MO

May 2006 - February 2017

Account Management for RCM Services

Internal Team Building

Defined client needs and business requirements to meet and exceed expectations.

Communicated with clients to build strong connections and improve account strategy.

Gathered information from customers to analyze, interpret and address needs.

Documented account changes and customer data with relevant software tools.

Acted as subject matter authority, educating clients and building trusting rapport

Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.

EDUCATION

Associate in Science (A.S.) - Business

Southern Illinois University, Edwardsville, IL

June 1985

REFERENCES

Personal References Upon Request

Contact this candidate