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MONDAY MARQUEZ ALI

Galley Steward

Road *B, Lekki Garden Estate, Victoria Island Lagos - Nigeria

(+234)703-***-****

adzlz5@r.postjobfree.com

OBJECTIVE

I am hardworking, honest and confident seeking to be employed and work diligently with other professionals to establish a positive quality service, providing sophisticated solutions to humanity with excellent services and strategic direction, seeking an opportunity to enhance customer engagement through vigilant attentions.

CAREER SUMMARY

Hardworking and motivated Steward with over 6 years of hospitality and tourist management, who understands the importance of proper cleaning and sanitation to maintain good health of guests and for efficient running of the kitchen. Proven ability to run a hotel front desk, manage online booking systems, and oversee the management of five- star residences, business oriented with a track record of improving customer satisfaction by helping resolve issues and cultivating a positive organizational image, increase client retention, build trusted and long lasting relationships with customers and guest. Skills

Microsoft word • Excel • outlook

Excellent

Excellent Communication

Excellent

Guest Relations Management

Excellent

Team Management

Excellent

Expertise

Selling process and effective sales techniques • Sales and Marketing Management Safety standards and protocols • Cleaning all food preparation work areas • Food station setup • Housekeeping • Bar Terminology • To-go order • Preparation Dining area maintenance • Food spoilage prevention • Customer assistance • Relationship Building • Time Management • Propose appropriate solutions and balances Work History

SALES EXECUTIVE

LANDMARK HOTEL & BEACH RESORT - LAGOS NIGERIA

2023

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Performed customer service activities such as providing informational assistance on procurement policies and forms and confirming status of purchase orders.

Promote and support all Quincy Medical/Steward standards of quality customer service.

Recognized by patrons for providing courteous, efficient service and ensuring positive customer service experiences.

Established and maintained ongoing customer service relationship with various vendors supplying merchandise to the facility.

Assisted in building a united, organized and involved organization that provided outstanding customer service.

Head Waiter

V HOTEL DUBAI, CURIO COLLECTION BY HILTON - DUBAI UAE

Inspect table layouts in the station ensuring that they meet the standards set.

Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.

Check and ensures the serviceability of equipment and furniture.

Sell food and beverages so to meet restaurant budgets.

Control the inventory of cutlery and service equipment allotted to the station.

Ensure that staff meets hygiene and discipline standards. Wine Steward/Bar-man

SHERATON HOTEL AND SUITE - ABUJA NIGERIA

Greet guests and pour wines according to established wine tasting procedures.

Suggests and sells wine, wine tasting experiences, wine clubs and non-wine products.

Conduct guided tours, as needed, answer questions and provide general tourist information.

Describe wines, winemaking techniques and winery history.

Stay current on winery/wine knowledge and be able to multitask. Education

Bachelor of Science: Environmental Education

UNIVERSITY OF ABUJA - FCT NIGERIA

Certification

Diploma in Hospitality and Tourism Management - Alison 2023

Diploma in project Management - Alison 2023

Care-Giving Certification - Alison 2023

Customer Services Certification - Prime Innova Institute LLC Dubai, 2019

ISO 9001: 2015 Quality Management System - Alison, 2022

ISO 14001: 2015 Environmental Management System - 2022

CPR, AED and First Aid - NHCPS (National Health Care Provider Solutions) 2010 - 2016

2016 - 2019

2019 - 2022

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Affiliation

Nigerian Union Of Environmental Society

Mark Mentor Basket ball

Accomplishment

MVP Most Valuable Player - universities annual basketball game association

Best over-All chess player - Annual chess competition faculty of science, university of Abuja.

Referee

● Francess Owokoniran

Supervisor, Landmark Hotel & Beach, Lagos Nigeria

(+234) 803-***-****

● Sean Moore

Manager, V Hotel Dubai, UAE

+971*********.

● Christiana Oguche

Supervisor, Sheraton hotel, Abuja Nigeria

(+234) 706-***-****

West Point Resumé

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Contact this candidate